Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

SUMMARY OF OVERALL PURPOSE

Leads and manages the day-to-day activities and mentors the teams that perform manual and web enrollments of brokers as well as the payment of broker commissions and vendor invoices. Acts as a subject matter expert on all broker and vendor matters and works cross functionally with other departments on strategic initiatives. Accomplishes department objectives by managing staff, planning and evaluating department activities. Responsible for processing the monthly payments to a significant subset of key vendors. Defines best practices and works in concert with other Business Units. Responsible for hiring, as well as performance management for the team. Helps staff achieve a higher level of performance and professionalism by providing unbiased, constructive, and consistent feedback and training to employees.

KEY ACCOUNTABILITIES

BROKER COMPENSATION MANAGEMENT

• Process broker appointments and create necessary GroupFacts records on New Brokers
• Scrub New Business to make sure all appointment and licensing guidelines are met.
• Research compliance issues and make recommendations on how to proceed

WORKFLOW AND PROCESS MANAGEMENT

• Responsible for identifying, creating, and maintaining necessary overall workflow processes within the team
• Collaborates with other departments that impact the quality / quantity of work within the team
• Oversees and prioritizes long term work output of team to ensure targets and goals are met and adjusts as necessary
• Identifies and prioritizes system enhancements to meet changing client needs to increase staff effectiveness – collaborates with IT and others in requirements, testing and implementation process
• Develops standards, policies, and procedures to support exceptional customer experience
• Manages day to day operations of the team
• Oversees production to guarantee that goals and quality percentages are consistently obtained
• Handles escalated customer service calls or emails/letters
• Enforces systems, policy, procedures, and productivity standards
• Actively participates in all projects as a subject matter expert responsible for gathering and writing concise and accurate business requirements to support development of any items related to GroupFacts and other operational applications. Ensure that all deliverables and testing are completed within established due dates.

TEAM MANAGEMENT & OPERATIONS

• Anticipates talent needs and partners with HR to ensure the department is positioned to meet current and future workloads
  • Ensures appropriate staff development structures are in place to support the current and future needs of the department based on leadership principles and business goals
  • Develops training goals and delegates the creation and execution of training to accomplish goals
• Responsible for the results of the organization through Performance Metrics and Standards implemented through the team
• Oversees department’s support (resources and effort) of Trustmark projects
• Influence and support changes in organizational behavior. Lead efforts to facilitate team building; resolve conflicts between work groups; changes in group norms values and culture
• Manages the work of outside consultants/temporary contractors when used
• Facilitate team efforts, helping to define project goals, timelines, resource requirements and planning to cope with conflict or stressor points in the plans
• Motivate and encourage staff – coach / counsel / develop. Provide staff with constructive feedback
• Conduct team meetings and individual one-on-ones
• Recognize and give credit to staff as needed
• Maintain a safe, secure and legal work environment

FINANCIAL REPORTING/OTHER

• Creates and manages budget and staffing model
• Responsible for the processes established as part of the Internal Controls over Financial Reporting (ICFR)
• Coordinates EDI file testing
• Ensures appropriate tracking and management reports are in place to assess the department’s overall financial health
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

DIRECT REPORTS:

5

INDIRECT REPORTS:

EDUCATION AND EXPERIENCE

MINIMUM REQUIREMENTS

PREFERRED

• MINIMUM 3 YEARS’ EXPERIENCE IN MANAGING/ADMINISTERING BROKER COMPENSATION AND VENDOR PAYMENTS AT AN ORGANIZATION

• BS DEGREE OR EQUIVALENT WORK EXPERIENCE.

• PROFICIENCY IN MICROSOFT OFFICE. DEMONSTRATE FAMILIARITY WITH WORD, EXCEL AND ACCESS.

• PAYS CLOSE ATTENTION TO DETAIL AND POSSESS STRONG ANALYTICAL SKILLS.

• PROBLEM SOLVING SKILLS

• 5 YEARS’ EXPERIENCE MANAGING TEAMS

• EXCELLENT ORGANIZATIONAL AND ADAPTATION SKILLS WITH THE ABILITY TO MANAGE A LARGE VOLUME OF WORK IN A HIGHLY FLEXIBLE ENVIRONMENT

• EXCELLENT COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN

  • CAN WRITE BUSINESS REQUIREMENTS, TEST PLANS, REPORTS, BUSINESS CORRESPONDENCE, AND PROCEDURES
  • COMMUNICATE EFFECTIVELY WITH BUSINESS AREAS, PROJECT OFFICE, INFORMATION TECHNOLOGY PERSONAL

• STRONG INTERPERSONAL SKILLS TO EFFECTIVELY INTERACT WITH OTHERS AT ALL LEVELS OF THE ORGANIZATION (CLIENTS/CUSTOMERS/THE GENERAL PUBLIC/MANAGERS)

• ABILITY TO MULTITASK AND HANDLE MANY DIFFERENT FUNCTIONS AT ONCE.

• DEMONSTRATED ABILITY TO CREATE WORK PROCESSES, FLOWS

• ABILITY TO LEARN QUICKLY AND SEEK OUT NEW KNOWLEDGE ABILITY TO TROUBLESHOOT AND SOLVE PROBLEMS

• SELF-MOTIVATED INNOVATIVE INDIVIDUAL

• EXPERT KNOWLEDGE OF GROUPFACTS AND TECHNICAL KNOWLEDGE IN THE WORKINGS OF GROUPFACTS

• PROJECT MANAGEMENT TRAINING

• CAN READ, ANALYZE, AND INTERPRET TECHNICAL PROCEDURES.

FOR THE THIRD CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

Required Skills Required Experience

+--------------------------------------------------------------------------+ | +----------------------------------------------------------------------- | | ---+ | | |   | | | | | | | | | | | | - Must be able to read and write in English | | | | | | - Must be able read a scale and document weights to lot sheets and S | | AP | | | | | | | | | |   | | | | | +----------------------------------------------------------------------- | | ---+ | | | EXPERIENCE/SKILLS (CONT.) | | | | | +----------------------------------------------------------------------- | | ---+ | | |   | | | | | | | | | | | | - Must be able to obtain Lockout/Tagout Certification | | | | | | - May be required to obtain a power Walker License | | | | | | - Must be able to become HACCP certified | | | | | | | | | | | |   | | | | | +----------------------------------------------------------------------- | | ---+ | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+ | +----------------------------------------------------------------------- | | ---+ | | |       | | | | | +----------------------------------------------------------------------- | | ---+ | +--------------------------------------------------------------------------+