Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Today, through the No Kid Hungry and Cooking Matters campaigns, Share Our Strength is ending childhood hunger in America by ensuring all children get the healthy food they need. No child should go hungry in America – we’re on our way to making that a reality and we want you to join us. We’re bold, creative, always open to new ideas and 100% dedicated to our mission. If that sounds like you, we’d like you to consider becoming part of our team.

The Manager, Sustainer Retention and Stewardship ensures that sustainer acquisition, conversion, retention, and upgrade strategies are executed efficiently, accurately, and with a focus on the donor experience. The Manager works with the Associate Director, Direct Response to identify and execute donor-centric stewardship opportunities across channels.

• Manage and optimize the day-to-day operations of a robust sustainer program, including a rapidly growing Face-to-Face program.
• Work with Associate Director, Direct Response to implement opportunities for monthly donor stewardship with the goal of cultivating, retaining, and upgrading donors.
• Regularly evaluate systems and processes to ensure maximum efficiency and revenue with a focus on retention and recovery processes.
• Ensure excellent quality of the program by regularly monitoring calls, troubleshooting issues, and reviewing all data for accuracy.
• Review Face-to-Face vendor results to ensure the program is on pace to reach targets.
• Reconcile invoices and monitor Face-to-Face budget.
• Implement new retention and recovery techniques as needed.
• Provide regular analysis and detailed reports on the sustainer program.
• Other duties as assigned.

Required Skills

• Bachelor’s degree in a relevant field or equivalent work experience.
• At least 4 years’ experience in direct response fundraising and/or development preferred.
• Proficiency in MS Office suite required; experience with fundraising CRMs required, with Luminate and Raiser’s Edge/RE NXT experience preferred.
• Must be proactive and a self-starter with excellent problem-solving and implementation skills.
• Outstanding interpersonal and relationship management skills: ability to maintain strong professional relationships with a range of groups in person and by writing and phone, underscored by strong judgment and emotional intelligence.
• Demonstrated interest in anti-hunger and anti-poverty issues.
• Exceptional writing, editing and proofreading skills, and strong presentation skills.
• Highly organized with the ability to handle multiple projects and priorities while coordinating work flow in a deadline-driven and service-focused environment.
• Highly detail-oriented with strong organizational skills.
• Ability to work independently and efficiently. 
• Demonstrated interest in anti-hunger and anti-poverty issues.

DIVERSITY

At Share Our Strength, we value an individual’s diversity of backgrounds, experiences, ideas and perspectives.  A hallmark of our history, culture and values has been the organization’s desire to bring together motivated, intelligent, and talented people to work together to find and implement solutions to eliminate childhood hunger. We each come to Share Our Strength with a unique background, but together we form a team that yields amazing results.

This shared value of encouraging and embracing diversity in our organization fosters a workplace and culture that is highlighted for its innovation, open expression of ideas, and collaboration. With a strong shared commitment to the organization’s mission, and a unique blend of individual strengths, we are all working toward ensuring that each child in America has food where they Live, Learn, and Play.

PLEASE APPLY WITH YOUR RESUME, COVER LETTER, AND SALARY REQUIREMENTS. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED: NO CALLS PLEASE. 

Required Experience

• Bachelor’s degree in a relevant field or equivalent work experience.
• At least 4 years’ experience in direct response fundraising and/or development preferred.
• Proficiency in MS Office suite required; experience with fundraising CRMs required, with Luminate and Raiser’s Edge/RE NXT experience preferred.
• Must be proactive and a self-starter with excellent problem-solving and implementation skills.
• Outstanding interpersonal and relationship management skills: ability to maintain strong professional relationships with a range of groups in person and by writing and phone, underscored by strong judgment and emotional intelligence.
• Demonstrated interest in anti-hunger and anti-poverty issues.
• Exceptional writing, editing and proofreading skills, and strong presentation skills.
• Highly organized with the ability to handle multiple projects and priorities while coordinating work flow in a deadline-driven and service-focused environment.
• Highly detail-oriented with strong organizational skills.
• Ability to work independently and efficiently. 
• Demonstrated interest in anti-hunger and anti-poverty issues.

DIVERSITY

At Share Our Strength, we value an individual’s diversity of backgrounds, experiences, ideas and perspectives.  A hallmark of our history, culture and values has been the organization’s desire to bring together motivated, intelligent, and talented people to work together to find and implement solutions to eliminate childhood hunger. We each come to Share Our Strength with a unique background, but together we form a team that yields amazing results.

This shared value of encouraging and embracing diversity in our organization fosters a workplace and culture that is highlighted for its innovation, open expression of ideas, and collaboration. With a strong shared commitment to the organization’s mission, and a unique blend of individual strengths, we are all working toward ensuring that each child in America has food where they Live, Learn, and Play.

PLEASE APPLY WITH YOUR RESUME, COVER LETTER, AND SALARY REQUIREMENTS. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED: NO CALLS PLEASE.