Job Category: Food & Beverage

Location: Lexington, Kentucky

Schedule: Full-Time

Brand: Marriott & Residence Inn

Position Type: Management/Exempt

Job Description

NorthStar Hospitality, a member of the Greer Companies, is a family-owned hospitality and commercial real estate development company headquartered in Lexington, Kentucky.

Greer Companies has developed, owned and operated over 60 full service independent and national chain restaurants, and several fine casual eateries. It is also a franchisee and operator of multiple hotel chains including: Marriott, Hilton and InterContinental.

Job Summary

Responsible for bar/M-Club daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Core Work Activities

Managing Bar/Lounge Operations

Implements agreed upon beverage policy and procedures throughout the property.

Manages in compliance with all local, state and Federal beverage and liquor laws.

Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

Monitors adherence to all liquor control policies and procedures.

Attends pre- and post-convention meetings as needed to understand group needs

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Manages to achieve or exceed budgeted goals.

Ensures compliance with all Bar/Lounge policies, standards and procedures.

Maintains food handling and sanitation standards.

Manages inventories according to budget and business levels.

Assists with developing menus and promotions as necessary.

Leading Bar/M-Club Team

Trains staff on liquor control policies and procedures.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures associates understand expectations and parameters.

Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Interacts with guests to obtain feedback on product quality and service levels.

Responds effectively to guest problems and complaints.

Empowers associates to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Provides feedback to individuals in an effort to improve service performance.

Reviews comment cards and guest satisfaction results with associates.

Managing Human Resource Activities

Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

Participates in the development and implementation of corrective action plans.

Performs other duties as assigned and needed.

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.