Job Category: Event Management

Location: Lexington, Kentucky

Schedule: Full-Time

Brand: Marriott & Residence Inn

Position Type: Management/Exempt

Job Description

NorthStar Hospitality, a member of the Greer Companies, is a family-owned hospitality and commercial real estate development company headquartered in Lexington, Kentucky.

Greer Companies has developed, owned and operated over 60 full service independent and national chain restaurants, and several fine casual eateries. It is also a franchisee and operator of multiple hotel chains including: Marriott, Hilton and InterContinental.

Job Summary

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Core Work Activities

Providing and Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Assisting with Managing and Coordinating Banquet Operations and Staff

Ensures that meeting rooms are set and equipped properly.

Maintains a professional staff to set up the rooms and assist with evening functions.

Leads shifts and actively participates in the servicing of events.

Serves as the liaison between the Kitchen, the Banquets and Events Manager and the Guest.

Ensures evening functions are properly set up and on time.

Cleans up, accounts, and properly stores food and beverage items at the end of a function.

Demonstrates knowledge and proficiency in catering service, food and wine, P&L, budgets, theme concepts and kitchen operations.

Assists with the management of controllable expenses for department.

Maintains sanitation levels.

Assists clients with last minute requests.

Assists with overseeing banquet department and floor operations.

Ensures the physical appearance of the meeting rooms is up to current standards and also includes the business center and storage rooms.

Performs other duties as assigned and needed.

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.