POSITION PURPOSE
The SALES CONSULTANT is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+--------------------------------------------------------------------------+ | - Meet and greet guest promptly, and in a friendly and | | professional manner. | +--------------------------------------------------------------------------+ | - Knows understands and adheres to federal, state and local laws which | | govern retail auto sales. | +--------------------------------------------------------------------------+ | - Maintain product knowledge through dealer training and self-study. | +--------------------------------------------------------------------------+ | - Strives to meet sales goals by meeting and greeting potential | | customers as they enter the showroom; contacting previous customers | | and seeking referrals; responding to emails, telephone calls and | | faxes and developing outside networking relationships. | +--------------------------------------------------------------------------+ | - Identify customer’s automotive needs. | +--------------------------------------------------------------------------+ | - Have knowledge and answer any questions the customer has regarding | | vehicles they express an interest in. | +--------------------------------------------------------------------------+ | - Set up and conduct demos as requested by the customer insuring | | clients do not drive demonstration vehicle on lot observing safe | | driving at all times. | +--------------------------------------------------------------------------+ | - Prepare a sales proposal for the vehicle(s) the customer requests. | +--------------------------------------------------------------------------+ | - Finalize any sale with the customer. | +--------------------------------------------------------------------------+ | - Ensure vehicle purchased is ready at the appointed time for the | | customer to pick up | +--------------------------------------------------------------------------+ | - Follow up sale to determine customer satisfaction and re-enforce the | | sales experience. | +--------------------------------------------------------------------------+ | - Utilize the Dealership’s CRM follow-up system to ensure ongoing | | communication with the customer; thereby ensuring customer | | satisfaction, encouraging repeat business with the customer and | | earning referrals. | +--------------------------------------------------------------------------+ | - Maintain a professional and business-like standard of dress | | consistent with the dress code requirements of the Shelly Automotive | | Group and/or specific dealership. | +--------------------------------------------------------------------------+ | - Know and follow work schedule arriving to work on time. | +--------------------------------------------------------------------------+ | - Maintain work areas keeping offices clean and organized at | | all times. | +--------------------------------------------------------------------------+ | - Log all floor and telephone customers accurately into CRM system. | +--------------------------------------------------------------------------+ | - Ensure all paperwork is accurate and complete. | +--------------------------------------------------------------------------+ | - When required, follow through diligently to ensure all stipulations | | and requirements are complete for timely approval and funding | | of deals. | +--------------------------------------------------------------------------+ | - Thorough test-drives on planned circuit, attending | | every demonstration. Obtain valid driver’s license before | | demonstration and verify that guest’s information is accurate. | +--------------------------------------------------------------------------+ | - Personally inspect vehicle to ensure it is properly detailed, all | | functions are operating and it is ready for delivery. | +--------------------------------------------------------------------------+ | - Introduce Customer to Service and Parts Department and Service | | Advisor if possible. | +--------------------------------------------------------------------------+ | - Safeguard customer and Dealer information per established policy. | +--------------------------------------------------------------------------+ | - Complies with all safety rules as outlined in the Injury Illness and | | Prevention program. Using all appropriate safety and personal | | protection equipment as required. | +--------------------------------------------------------------------------+ | - Meet the minimum sales performance standard as outlined in the Sales | | Associate Compensation Plan. | | - Maintain proper display, returning all demo vehicles to their | | proper place. | +--------------------------------------------------------------------------+ | - Adhere to work schedule and arrive at work before your scheduled | | start time and be at your work station productively engaged by the | | scheduled time. | +--------------------------------------------------------------------------+ | - Must maintain accurate attendance records “clocking in and out”. | +--------------------------------------------------------------------------+ | - Exemplifies organizational culture and holds others in department | | accountable for doing the same. | +--------------------------------------------------------------------------+ | - Other related duties as may be assigned. | +--------------------------------------------------------------------------+