QUALIFICATIONS OTHER
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Familiar with computer systems and knowledge of office accounting systems. Experience with retail sales or Point of Sales.
PHYSICAL REQUIREMENTS SURROUNDINGS
spend time indoors in air-conditioned areas.
SITTING
for prolonged periods
STANDING
on a regular basis
WALKING
on a regular basis
BENDING, TWISTING AND/OR STOOPING
infrequently
KNEELING AND/OR SQUATTING
infrequently
LIFTING
25 lbs to 50 lbs
infrequently
REACHING AND/OR LIFTING OVERHEAD
infrequently
CLIMBING
stairs
REPETITIVE HAND/FINGER MOVEMENT
on a regular basis
GRASPING/GRABBING WITH HANDS
infrequently
PUSHING AND PULLING
infrequently
EXPECTATIONS GENERAL EXPECTATIONS
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
JOB-SPECIFIC EXPECTATIONS
Take in payments for products and services provided. Review and approve all check and credit card payments. Return change and receipt to customer.
Keep customer service records and logs.
Originate and maintain all relevant paperwork.
Manage Inventory logs for parts sold.
Maintain precise warranty records to verify prompt delivery of warranty money due.
Work with bookkeeper or other administrative assistants to facilitate as needed.
Maintain all files and logs in a logical organization and process all paperwork.
Diligently review all charges to verify their accuracy and ascertain the correctness of addition on all service receipts and orders prior to accepting cash.
Acknowledge external and internal customers immediately and in a friendly and courteous manner.
Expedite service at the cash register with promptness and accuracy.
Display courtesy and promptness in handling all transactions