Job Description

As a Liability Claims Reporting Specialist at SIXT, you will play a vital role in supporting the operations of our Liability Department by managing the intake and reporting claims. You will serve as the first point of contact for customers and partners, ensuring that all first notice of loss (FNOL) information is gathered accurately, documented efficiently, and handled with professionalism.

This role is ideal for detail-oriented professionals with strong communication skills and a passion for delivering exceptional service in a fast-paced environment. You’ll thrive here if you enjoy problem-solving, learning new systems, and collaborating with others to drive operational excellence.

YOUR ROLE AT SIXT

• You handle all inbound calls to the Liability Department, collecting and documenting FNOL (first notice of loss) information from customers, claimants, and partners

• You conduct interviews to obtain statements and verify details for accurate claim setup and processing

• You maintain strong relationships with customers, claimants, and external partners, ensuring timely and effective communication throughout the claims process

• You process incoming and outgoing emails, calls, and correspondence related to liability claims

• You adhere to company claims handling standards, meeting or exceeding key performance indicators (KPIs)

• You assist with additional administrative or departmental tasks as needed to support overall claims operations

YOUR SKILLS MATTER

Education & Experience – You have a high school diploma or GED (Bachelor’s degree preferred) and possess customer service experience; knowledge of claims handling or insurance terminology is a plus

Professional Skills – You bring strong organizational, analytical, and multitasking abilities with exceptional attention to detail and accuracy

Communication & Collaboration – You excel in written and verbal communication, demonstrating professionalism when interacting with customers, claimants, and external stakeholders

Technical Expertise – You are proficient in Microsoft Office (Word, Excel) and comfortable learning new software and systems

**Work Ethic & Adaptability **– You are dependable, self-motivated, and able to work both independently and as part of a team in a fast-paced, dynamic environment

Languages – You are fluent in English; additional language proficiency is a plus

WHAT WE OFFER

• Comprehensive Benefits Package – Enjoy medical, dental, vision, life insurance, short- and long-term disability, and a 401(k)-retirement plan

• Paid Time Off – Vacation, sick leave, and company holidays to support a healthy work-life balance

• Bonus Plan – Participate in a performance-based bonus structure tied to individual and company goals

• Career Growth Opportunities – Develop your career within a growing, global organization

• Hybrid Work Format – Benefit from a flexible 4/1 hybrid work schedule, where applicable

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!