Job Description

Liberty Interactive Marketing is looking for a full-time Client Services Coordinator to join our fun hardworking team.  LIM is a digital marketing agency located in Palm Beach Gardens, FL that specializes in Search and Social Advertising on behalf of mid-sized businesses.  Our clients span a broad range of industries. 

The Client Services Coordinator will work directly with the principals of the company, coordinate activities with the operations team and communicate with clients on an ongoing basis.

The successful candidate will be professional, highly-organized, detail-oriented, able to manage to multiple deadlines and client calendars.  The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

DUTIES INCLUDE:

• Creating and maintaining campaign calendars
• Overseeing campaign pacing
• Gathering and distributing campaign assets
• Communicating directly with clients and vendors via phone and email.
• Completing and responding to ad hoc client requests
• Compiling materials and creating various reports including monthly performance recaps.
• Coordinating internal projects and determining the best utilization of resources to increase client satisfaction

POSITION REQUIREMENTS:

• Proficiency in spreadsheet software such as Excel and Google Sheets
• Excellent written and verbal communication skills
• Ability to quickly learn and apply new software programs/tools
• Experience working in a team environment
• Experience working with clients/customers directly

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Examples of Client Services Manager skills
• 2+ years experience in customer facing role
• College Degree (completed or in progress)
• Or proven experience in a customer facing role

LOCATION: 

Currently the team is working remotely.  We don't have a timeline for returning to an office, and may not.  While being local is not a requirement, we do prefer candidates that are located in South Florida so the team can meet together as needed in the future.  

Our ideal candidate is professional, loves to learn, is resourceful and able to take charge of projects, asks questions and thinks things through.  They don’t always know the answer but are capable and resourceful to find it. They also don’t get flustered easily in a fast-paced multi-project environment. They sink their heart into their work and enjoy laughing and having a good time.

The Client Services Coordinator position is full time. 

Starting pay is $17-$20/hr depending on qualifications plus bonus and health insurance allowance. A 401(k) with profit sharing is provided as well.

Please no phone calls. Please submit a resume and cover letter for consideration. Cover letter should highlight relevant skills and experience and describe why the candidate is a good fit for the position. 

Company Description

LIM has been serving clients in a wide variety of industries nationwide since 2006. We offer paid digital advertising management and website optimization services. Our specific focuses are Facebook Ads, Snapchat, Paid Search (Google AdWords and Bing Ads), other social ads, and programmatic media. We employ a small team of professionals and contractors and are looking to expand.