Job Description

 CAN YOU CREATE AN EXCELLENT CUSTOMER EXPERIENCE?

THE TAX PREPARER CONDUCTS AN IN-DEPTH INTERVIEW WITH THE CLIENT TO OBTAIN ALL REQUIRED INFORMATION AND MATERIAL TO COMPLETE THE TAX RETURN.

POSITION RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS

• 1. ESTABLISH RAPPORT WITH CLIENTS TO BUILD WORKING RELATIONSHIPS AND INCREASE RETENTION
• 2. PROVIDES EXCEPTIONAL CUSTOMER SERVICE
• 3. PREPARES FAST, ACCURATE TAX RETURNS USING INDUSTRY-LEADING TECHNOLOGY
• 4. FULFILLS ONGOING TAX TRAINING AND TESTING REQUIREMENTS
• 5. OTHER DUTIES AS ASSIGNED

​POSITION QUALIFICATIONS

1. EXCELLENT INTERPERSONAL AND CUSTOMER SERVICE SKILLS.

2. ABILITY TO COMMUNICATE IN A PROFESSIONAL MANNER.

3. BASIC COMPUTER KNOWLEDGE.

4. BASIC TAX KNOWLEDGE PREFERRED BUT NOT REQUIRED.

5. ATTENTION TO DETAIL.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

POSITION REQUIRES WORKING IN AN OFFICE ATMOSPHERE ASSISTING CLIENTS.

EMPLOYEE ACKNOWLEDGEMENT

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS OR WORKING CONDITIONS. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, LIBERTY TAX SERVICE RESERVES THE RIGHT TO REVISE THE FUNCTIONS AND DUTIES OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE (I.E. EMERGENCIES, CHANGES IN PERSONNEL, WORK LOAD, OR TECHNOLOGICAL DEVELOPMENTS).

LIBERTY TAX SERVICE IS AN EQUAL OPPORTUNITY EMPLOYER

Company Description

At Liberty Tax®, we’re committed to exceeding our customers’ expectations every day. We live this in our 2,700+ locations throughout the US and Canada. It’s our brand promise, and just one of many reasons that you “Belong at Liberty.”