Job Description

POSITION BASICS

OFFICE SUPERVISORS ARE RESPONSIBLE FOR OVERSEEING DAILY OPERATIONS OF A SPECIFIC RETAIL TAX LOCATION. THIS POSITION MANAGES STORE EMPLOYEES AND IS RESPONSIBLE TO MEET BUSINESS OBJECTIVES AS SET OUT BY THE CORPORATE OFFICE.

-POSITION RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS

1. RECRUIT, TRAIN AND MANAGE STAFF

2. IMPLEMENT THE AUTHORIZED MARKETING PLAN

3. ENSURE CLIENT RECEIVES EXCEPTIONAL CUSTOMER SERVICE

4. GENERATE AND TRANSMIT DAILY OPERATIONAL REPORTS

5. PREPARE TAXES AS NEEDED

-POSITION QUALIFICATIONS

1. SOLID ORGANIZATIONAL AND TIME MANAGEMENT SKILLS

2. ABILITY TO DELEGATE AND PROVIDE COACHING

3. ABILITY TO MANAGE AND MOTIVATE OTHERS IN A FAST PACED BUSINESS ENVIRONMENT

4. EXCEPTIONAL COMMUNICATION SKILLS

5. SELF-MOTIVATED AND ABILITY TO WORK BOTH INDEPENDENTLY AND WITHIN A TEAM

6. FLEXIBLE TO WORK NIGHTS AND WEEKENDS AS NECESSARY

7. WE PREFER THREE YEARS OF PREVIOUS TAX PREPARATION EXPERIENCE. CANDIDATES MOVING FORWARD WOULD BE STARTING THEIR FOURTH YEAR OF PRACTICE. WE WILL EVALUATE CANDIDATES ON A CASE-BY-CASE BASIS, AS LONG AS THEY HAVE AT LEAST A YEAR OF EXPERIENCE AS A PAID TAX PREPARER.

COMPENSATION: NEGOTIABLE AND BETTER THAN THE INDUSTRY STANDARD.

• WORK ENVIRONMENT: CUSTOMER-CENTRIC AND EXCEPTIONAL.
• STAFF DEVELOPMENT: WE WORK WITH STAFF MEMBERS INDIVIDUAL TO CREATE AND STRONGLY SUPPORT A PATHWAY FOR PROFESSIONAL GROWTH.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT

POSITION REQUIRES WORKING IN AN OFFICE ATMOSPHERE AND SUPERVISING OFFICE EMPLOYEES (TAX PREPARERS, COSTUME WAVERS, AND OFFICE EMPLOYEES).

EMPLOYEE ACKNOWLEDGEMENT

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS OR WORKING CONDITIONS. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, LIBERTY TAX SERVICE RESERVES THE RIGHT TO REVISE THE FUNCTIONS AND DUTIES OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE (I.E. EMERGENCIES, CHANGES IN PERSONNEL, WORK LOAD, OR TECHNOLOGICAL DEVELOPMENTS).

LIBERTY TAX SERVICE IS AN EQUAL OPPORTUNITY EMPLOYER.

Company Description

At Liberty Tax®, we’re committed to exceeding our customers’ expectations every day. We live this in our 2,700+ locations throughout the US and Canada. It’s our brand promise, and just one of many reasons that you “Belong at Liberty.”