Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Customer Service Representative (CSR) – Allstate Agency

Are you looking for a meaningful career with a local business backed by a national brand people recognize and trust?

As a Customer Service Representative, you will play a critical role in supporting our customers and protecting the relationships that keep our agency strong. You will assist policyholders with coverage questions, policy changes, billing concerns, and claims support — ensuring every customer receives professional, knowledgeable, and caring service.

If you enjoy helping people, solving problems, and being part of a team that protects families and their assets, this could be the right fit for you.

Responsibilities

Provide exceptional service to existing customers in person, over the phone, and electronically

Process policy changes such as endorsements, coverage adjustments, ID cards, and billing updates

Assist customers with claims reporting and follow-up support

Review policies with customers to ensure proper coverage and identify protection gaps

Support account retention efforts and proactively reach out to prevent cancellations

Handle billing inquiries and payment processing

Maintain accurate documentation in the agency management system

Work collaboratively with sales team members to ensure a seamless customer experience

Help maintain agency organization and operational efficiency

Job Qualifications

Prior customer service experience preferred (insurance experience is a plus, but not required)

Willing to obtain Property and Casualty license if not already licensed (licensing support provided)

Strong communication skills — both verbal and written

Detail-oriented and organized

Comfortable handling multiple tasks in a fast-paced environment

Positive, team-oriented attitude

Problem-solving mindset with a genuine desire to help others

Compensation & Benefits

Competitive base pay (hourly or salary based on experience)

Performance bonuses tied to retention, service standards, and account rounding

Paid training and licensing assistance

Ongoing professional development opportunities through Allstate University

Supportive and team-focused work environment

Advancement opportunities within the agency

Why Join Our Agency?

At Allstate, everything we do is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. As part of our local agency team, you’ll have the opportunity to make a real difference in the lives of customers every day.

We don’t just sell policies — we build relationships. As a Customer Service Representative, you are often the voice customers rely on when they need us most.

Disclosure: Each Allstate agency is independently owned and operated. Compensation, benefits, and agency structure may vary by location.

The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.