Licensed Customer Service Professional

Allstate Insurance Agency - Cindy Neipert

Licensed Customer Service Professional

Coeur d'Alene, ID
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Dental insurance

    Paid time off

    Training & development

    Vision insurance

    Are you looking for a rewarding career helping people protect what matters most? Join our local Allstate agency — a trusted name backed by a national brand. As a Licensed Service Professional, you’ll be the friendly, knowledgeable voice clients rely on for assistance, guidance, and peace of mind.

    You’ll handle day-to-day service needs, build strong client relationships, and ensure customers understand their coverage. If you enjoy problem-solving, helping others, and working in a supportive team environment, this could be the perfect opportunity for you.

    What You’ll Do

    Provide exceptional customer service by answering questions, processing changes, and resolving concerns promptly

    Manage policy updates, billing inquiries, and coverage adjustments

    Educate customers on policy options, coverage details, and available discounts

    Identify opportunities for additional protection and refer them to the appropriate team member

    Ensure accuracy in all transactions and maintain thorough documentation

    Build long-term relationships with clients through trust and proactive communication

    What We’re Looking For

    Active Property & Casualty license (or willingness to obtain upon hire)

    Previous customer service or insurance experience preferred

    Excellent verbal and written communication skills

    Strong attention to detail and commitment to follow-through

    Friendly, dependable, and eager to help others

    Organized, adaptable, and able to multitask in a fast-paced environment

    What We Offer

    Comprehensive paid training and continuous learning opportunities

    Competitive base pay with bonus potential

    Positive, team-oriented environment

    Weekends off and paid holidays

    Dental and vision coverage options available

    About Allstate

    Good Work. Good Life. Good Hands.® At Allstate, we believe in protecting what matters most. Our local agency combines personal, community-focused service with the support of one of the most recognized and respected insurance brands in the country. Join us and make a difference every day — for your clients, your team, and your career.

    Compensation and Benefits Disclosure

    Each Allstate agency is independently owned and operated. Compensation structures vary by agency and typically include base pay with potential bonuses. Benefits may vary and are not guaranteed.

    The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.