Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

About the Role:

SPARK INSURANCE GROUP INC is hiring a Licensed Insurance Account Manager (CSR) to support our growing insurance agency in Joliet, IL. This is a service and operations role focused on policy servicing, renewals, endorsements, certificates, and carrier communication. You will manage day-to-day service work for a book of business and ensure requests are completed accurately, on time, and in compliance with agency procedures and carrier guidelines.

Responsibilities:

Service an assigned book of business and maintain professional client communication

Process policy changes and endorsements (vehicles, drivers, coverages, lienholders, etc.)

Issue Certificates of Insurance (COIs) accurately and promptly

Manage renewals including follow-ups, documentation, and renewal checklists

Communicate with carriers, MGAs, and underwriters to request changes, verify requirements, and resolve issues

Track and assist with cancellations, reinstatements, non-pay notices, and documentation needs

Maintain complete, accurate, and compliant files in the agency management system/CRM

Follow agency workflows, turnaround standards, and documentation requirements

Identify missing information, prevent errors, and escalate concerns to management when needed

Requirements:

Valid Illinois Property & Casualty license (required)

2+ years of experience in an insurance service/account management role (commercial preferred)

Strong attention to detail and ability to manage multiple deadlines

Professional written and verbal communication skills

Comfortable working in an agency management system/CRM and learning new tools quickly

Ability to work independently while following documented processes and procedures

Preferred Qualifications:

Experience servicing commercial auto / trucking accounts

Experience with certificates, endorsements, and renewals in a fast-paced environment

Familiarity with E&S, MGAs, or transportation-related insurance workflows

Work Environment & Expectations

This is a service-focused role (not a sales position)

Success is measured by accuracy, turnaround time, clean files, and renewal execution

You will report to the Agency Manager/Operations

Equal Opportunity

SPARK INSURANCE GROUP INC is an equal opportunity employer.