Benefits:

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

About the Role

TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run a call center and lead-driven sales operation.

This is a hands-on leadership role for someone who has directly operated a high-volume, lead-based insurance sales environment — not just supported one.

You will take full ownership of:

call center performance

lead generation and conversion

agent productivity and accountability

operational systems and execution

This is not a corporate or maintenance role. We need someone who can step in, take control, and build structure while driving results immediately.

What You’ll Own

Full ownership of call center operations, including agent performance, KPIs, and conversion outcomes

Direct management of lead generation, including vendor selection, budgeting, and performance optimization (CPA, conversion rates)

Oversight of lead flow, routing, and quality to ensure alignment with sales performance

End-to-end agent onboarding, licensing, and readiness for production

Development and enforcement of operational workflows, systems, and accountability structures

Continuous improvement of sales efficiency, agent productivity, and operational execution

Alignment of operations with growth goals and revenue performance

Required Experience (Must-Have)

Direct ownership of a call center-based insurance sales operation

Direct ownership of lead generation, including:

vendor selection

lead budgeting

performance optimization (CPA, conversion)

Experience operating in a high-volume, lead-driven environment

Proven ability to drive agent performance and accountability at scale

Hands-on experience building or running:

onboarding systems

operational workflows

performance tracking systems

This Role Is NOT a Fit For

Candidates whose experience is primarily:

traditional agency ownership (relationship-based, non-call center)

carrier or MGA roles without direct operational ownership

sales or distribution leadership without running internal operations

call center leadership without ownership of lead generation

What Success Looks Like

A structured, high-performing call center with clear accountability

Optimized lead spend and improved conversion performance

Consistent agent productivity and scalable onboarding processes

Clean, efficient operational systems that support growth

Compensation

Base salary: $135,000 – $160,000

Performance-based bonus: 15–20% tied to operational outcomes

This is a remote position.