Benefits:
Free, nearby parking
Team appreciation events
Complimentary annual eye exam
Annual eyewear allowance
Annual workwear allowance
Paid holidays
Licensing reimbursement
Supportive work environment
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Why Join Modern Eyes?
At Modern Eyes, great eye care starts with kindness, trust, and truly listening. We are a friendly, local eyecare practice combining personalized care, modern technology, thoughtful communication, and independent eyewear. Our team is committed to helping every patient feel welcome and supported.
While our patients come first, our team is a very close second. You’ll be part of a supportive workplace built on compassion, curiosity, and collaboration. We value long-term growth with performance-based increases that recognize reliability, skill development, and teamwork.
Position Summary
Working with the Optometrist and patient care team, the Optician guides patients from prescription to finished eyewear, including frame and lens selection, order management, dispensing, repairs, and troubleshooting.
Modern Eyes is not a high-pressure sales environment. We focus on education, trust, accuracy, and personalized product recommendations. We are looking for an experienced optician with a current Massachusetts license, strong communication skills, attention to detail, and pride in their work.
This is a full-time, 40-hours/week position with a Tuesday-Saturday schedule.
Who Thrives in This Role
Someone who is compassionate, detail-oriented, comfortable discussing eyewear, insurance, and fees, eager to learn, quick to problem-solve, calm in a busy setting, and able to guide patients toward frames and lenses they truly love while working as part of a team.
Duties & Responsibilities
Welcome patients warmly and professionally
Assist with frame and lens selection, accurate measurements, prescription verification, and patient education
Manage optical orders from entry through tracking, communication, receiving, quality control, and follow-up
Dispense, adjust, repair, and troubleshoot eyewear
Review fees, insurance benefits, balances, payments, and documentation clearly and accurately
Maintain an organized optical area, frame board, and lab area
Manage frames inventory, contact lenses, and lab supplies
Use EMR systems, ordering platforms, office software, and phones accurately
Assist with contact lens insertion/removal and hygiene training
Communicate with labs, vendors, and insurance plans
Support patient flow and basic clinical or administrative tasks as needed
Experience & Employment Requirements
Current Massachusetts optician's license
Experience with frame/lens selection, dispensing, adjustments, and repairs
Strong communication, patient care, and teamwork skills
Attention to detail and accurate documentation
Comfort using technology
Authorization to work in the United States
Ability to work full-time, in-person at our practice location
Availability to work a Tuesday-Saturday schedule
Preferred:
Independent eyewear, premium lenses, specialty lens designs, and contact lens training experience
Familiarity with ophthalmic terminology, insurance, and claims
Experience with EMR and ordering platforms
Proficient in Microsoft Office and Google Suite
Physical Requirements
This role requires, with or without reasonable accommodation:
Using optical equipment, computers, phones, EMR systems, and ordering platforms
Performing close visual tasks, measurements, order review, and documentation
Using fine motor skills for eyewear measurements, adjustments, and repairs
Moving throughout the office to assist patients and access supplies and equipment
Occasionally lifting or moving items up to 25 pounds
Remaining attentive, patient, and professional in a busy setting
Equal Opportunity Employer
Modern Eyes is an equal opportunity employer. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions of the role.