**__**Licensed Practical Nurse (LPN)/Office Coordinator

Location: UBMD Primary Care - Addiction Medicine: 850 Hopkins Rd, Williamsville, NY 14221/ Partial Remote

Schedule: Based on 22.5 - 29 hours per week; Required in-office hours: Monday 8 am-5 pm & Thursday 8 am-11 am

Pay Range: $25.00–$27.00/hour

Status: Part-Time, Non-Exempt AA/EOE

About the Role

****UBMD Primary Care is seeking a skilled and adaptable Licensed Practical Nurse / Office Coordinator to support our Addiction Medicine clinic. This role combines clinical care, coordination, and operational oversight, making it ideal for someone who thrives in a fast-paced outpatient environment and enjoys both patient interaction and workflow management.

We welcome candidates with a variety of backgrounds who can demonstrate strong clinical, organizational, and communication skills.

What You'll Do

In this role, you’ll use your clinical knowledge, coordination abilities, and problem-solving skills to ensure smooth clinic operations and high-quality patient care.

Clinical Care & Patient Support

• Escort patients to exam rooms and complete intake (history, vitals)
• Document patient information and update EMR for provider review
• Perform clinical procedures such as:
  • Immunizations and injections
  • Urinalysis and point-of-care testing
• Assist providers during exams and treatments
• Prepare and maintain exam rooms, equipment, and supplies
• Package and process lab specimens (if applicable)

Care Coordination & Communication

• Communicate care plans, test results, and provider instructions
• Provide patient education related to treatment and medications
• Coordinate testing, follow-ups, and prior authorizations
• Manage patient calls, messages, and pharmacy refill requests
• Serve as a first point of contact for patient concerns and resolve issues effectively

Operations & Clinic Coordination

• Support daily clinic operations, including scheduling patients and staff
• Monitor workflows to ensure efficiency and timely service delivery
• Complete and review provider orders and documentation for accuracy
• Track patient encounters to support appropriate billing and revenue capture
• Maintain clinical and office supply inventory, including ordering medications
• Ensure equipment is functional and arrange service when needed

Team Support & Oversight

• Train and mentor staff to ensure understanding of roles and procedures
• Support performance management processes in collaboration with leadership
• Share key updates and information from meetings with team members
• Promote a collaborative, accountable, and patient-focused environment

Compliancy & Quality

• Follow HIPAA, OSHA, infection control, and safety policies
• Review and maintain standards of patient care
• Ensure documentation, records, and daily tasks are completed accurately and on time

Skills That Lead to Success - We’re looking for candidates who can demonstrate:

Core Skills

• Strong clinical judgment and patient-care capabilities
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Problem-solving and conflict resolution skills
• Initiative, accountability, and reliability
• Leadership and team support abilities

Technical Skills

• EMR proficiency
• Vital signs and patient intake
• Immunizations, injections, and basic clinical procedures
• Medical terminology
• Administrative and office coordination tasks
• Familiarity with standard office equipment and systems

Qualifications

• Active New York State LPN license required
• High School diploma or equivalent required
• 1-2 years of experience in healthcare administration or clinic operations preferred
• Experience supporting or coordinating clinical workflows is helpful

Work Environment

• Fast-paced outpatient clinic setting
• Frequent standing, walking, and patient interaction
• Light lifting (up to 15 lbs)
• Exposure to typical clinical environments and hazards
• Occasional travel to other UBMD Primary Care locations may be required

Additional Information

Employment is contingent upon a successful background check and drug screen. UBMD Primary Care is a smoke‑free, drug‑free, and equal opportunity employer.

UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.