Job Description

Concealed Coalition is a rapidly growing company focused on providing exceptional service to responsible gun-owners.

Due to rapid growth in our industry, we are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

REQUIREMENTS:

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.

NATURAL STRENGTHS:

Helping others, solving problems, good listener, attention to detail, focused, supportive, helpful, strong communication skills, confident, efficient, enjoys fast paced environment, makes logical conclusions, anticipates obstacles, has a sense of urgency, flexible

WHAT WE OFFER AND THE PERKS:

• Very competitive wages for proven agents who work hard and smart!

• An energetic and fun workplace environment.

• Room for advancement and growth

• Excellent training and Personal Growth Support.

• Flexible Schedules

• Laid-Back Dress Code (No Ties or Button-Ups Required, Really!)

• An extended-family kind of culture

• Free Company Swag

• Free Office Supplies

• Fully Stocked Coffee Bar Daily

• Safe, On-site Parking

• Spacious Break Room with Appliances

• Free Concealed Carry Training