Benefits:

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

General Description:

The Lead QA Specialist (Lead Clinical Assessor) plays a critical role in overseeing the delivery and quality of various service programs, including Community Crisis and Outpatient Therapy. This individual will be directly involved with clients, manage a compact team, and handle multiple responsibilities across the department. The role demands a proactive approach in developing and implementing policies and procedures for short-term services, addressing immediate client needs while ensuring compliance and quality across all organizational programs.

Key Responsibilities:

• Lead the development and implementation of policies and procedures for short-term service programs, with a focus on Community Crisis and Outpatient Therapy, aligning with organizational goals and client needs.

• Conduct research to inform program development, ensuring our services remain innovative and effective.

• Oversee a dedicated team, promoting a culture of growth and collaboration. Versatility is required to manage tasks ranging from direct client interaction to strategic program oversight.

• Ensure comprehensive quality assessments and service authorizations for all programs within the organization, guaranteeing consistent service excellence.

• Engage in direct client care, coordinating services to meet diverse needs, such as housing, financial assistance, and health management.

• Facilitate team training and development, maintaining high standards of competence and performance.

Skills:

• Leadership and team management.

• Strategic planning and policy development.

• Exceptional communication and research skills.

• Problem-solving and innovative thinking.

• Organizational skills for multitasking and program management.

Working Conditions:

• Travel to client locations required; valid driver's license and reliable transportation necessary.

• Flexibility for weekend work and on-call duties to meet program and client needs.

Certifications/Credentials Required:

Person applying for this role must have at minimum an active license (or eligible) with the Department of Health Professionals Board of Counseling.

This role is suited for someone passionate about impactful client service, policy innovation, and leading a dynamic team in delivering a range of programs, including Community Crisis and Outpatient Therapy. If you are eager to drive success and make a difference, we welcome your application.