Job Description

We are a leading global provider of high-quality biological specimens and value-added services. By combining technical expertise, exceptional customer service, and unparalleled access to biological specimens. Our mission is to provide high quality biological tissues, fluids, cell products, and services to our customers to further pharmaceutical research focused on bettering lives.

Our global team is made up of a diverse group of professionals committed to serving the needs of our 30,000 clients around the globe. Our culture’s core values consist of respect, integrity, accountability, communication, and quality. We operate in a fast-paced environment that, while in operation for over 30 years, maintains an entrepreneurial spirit and a “can do” attitude.

JOB PURPOSE

The primary objective for this position is to consistently interact with our customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.

DUTIES AND RESPONSIBILITIES

• Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
• Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries
• Host and participate in tele-conferences and on-site meetings with clients
• Assist clients by generating detailed quotes, as well as processing orders, tracking open existing orders
• Become an expert in the procurement of clinical specimens in order to effectively discuss projects with researchers and scientists
• Develop an extensive understanding of how the clinical division operates
• Serve as a liaison between our clients and all internal departments
• Work with our Sourcing and Project Management team to develop order fulfillment plans
• Lead or participate in meetings with the operations team to explain the execution plan of complex projects
• Provide ongoing support to the business development field team
• Manage certain key accounts, as assigned and serve as our clients’ point of contact throughout the entire ordering process for all projects assigned
• Seek up-sell/cross-sell opportunities and present value-added service options
• Manage opportunities in Salesforce
• Follow up on open opportunities and leads
• Assist with training new team members
• Develop an extensive understanding of the products and services offered by all clinical divisions

QUALIFICATIONS

• “Customer First” Attitude

• Service-oriented approach

• Commitment to Quality

• Ability to Problem Solve

• Excellent written, oral, and interpersonal communication skills

• Highly self-motivated, self-directed, and attentive to detail

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Extremely organized

• Fast-paced with a strong work ethic

• Ability to work both independently as well as on a team in a collaborative environment

• Ability to think “outside-the-box”

• Computer savvy and ability to adapt quickly to new technologies

• Bachelor’s Degree, in science preferred

• Clinical Research Coordinator, experience a plus

• At least 2 years’ experience in a client services position

• Proficiency in Microsoft Office Suite (Outlook, Excel and Word)

• You are a team player. You take your work very seriously, but not always yourself.

• You are dedicated and reliable

• You are looking for an organization that values mission-driven, loyal individuals focused on achieving goals those in need of our services.

• You get things done

We offer a comprehensive benefit package for eligible team members including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also offer a generous retirement plan with a company match. Eligible employees also enjoy competitive time-off policies. We are a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!

We can’t wait to work with you!

We are an equal opportunity employer.

Company Description

A worldwide provider of biological and in vitro products to pharmaceutical and biotechnology organizations. We specialize in control and disease state matrices manufactured from human and animal blood, plasma and serum, which are used in drug discovery, compound development, clinical and research diagnostics. Our products enable scientists and biomedical researchers to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and the effects on disease processes