Job Description

*Please do not apply without healthcare management experience. 

*You must submit a cover letter and resume with education and experience to be considered for this position. 

Leading concierge, preventive medicine organization is actively seeking an Director and Manager of Operations to manage daily operations and help build and implement a long term strategy with management for a growing practice. We are looking for a polished and flexible professional to provide leadership and growth to our exceptional team. We manage programs and care for VIP entertainment, sports, music and prominent business figures.

The successful candidate will be responsible for all operations to include: overseeing the day to day operations while providing world class service and achieving profitable results through proper and effective management of sales staff, clinical staff, admin staff, support staff, operational functions and ensuring customer satisfaction. 

The Manager will bring a customer-centric mindset to this 30+ year old, VIP concierge facility, directly overseeing the facility and its staff. This is a hands-on, autonomous, all-inclusive role that will allow you to apply your strategic and tactical capabilities in order to provide world class customer service and care to our clientele. Requires deep knowledge of all aspects of a clinic, VIP customer service, VIP clientele, admin documentation, processes, payroll, inventory, sales, employee supervision and team building. Additionally, the you will be expected to establish rapport with all direct report employees, suppliers and partners to promote a "team" environment.

In this role, you will. . .

•Directly oversee the day to day operations to ensure: exceptional, effective and efficient client care, administration, documentation, purchasing, financial management, marketing, inventory and providing outstanding customer service.

•Audit and create a best systems practice with management for all communication, collaboration tools, and general guidelines and protocols for staff that best serve the client

•Directly oversee the practice operations to include: daily client care, schedules, finances, physician/support team management, documentation and clinical procedures.

•Directly oversee employees including: all HR functions, employee relations, mentoring, motivating and training, succession plans, etc

•Develop and implement policies & procedures concerning staff and management practices (conducting performance conferences, disciplinary action, terminations, maintaining incident files, etc.)

•Ensure employees adhere to all policies and procedures, operating practices and/or mandated regulations and laws

•Customer Service; actively seek out ways that the customer can be better served including training of staff as needed

•Provide leadership and vision to the organization through "management by example"

•Oversee and ensure high safety standards at all times

•Perform all clinical and office functions for coverage, overflow and training: include patient care, follow up, admin, front office, back office, etc.

•Direct production activities to insure safety and compliance with quality control standards, and regulatory compliance

•Oversee and/or ensure good housekeeping at site at all times

•Ensure customer and vendor file integrity (documents, analytical information where required, communication notations, etc.)

LIFESPAN MEDICINE VALUES

In order for the LifeSpan team to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

1.     KNOWLEDGE – The blending of job related education, skills and experience.

2.     _QUANTITY _– Level of satisfactory output generated in position per unit time.

3.     ACCURACY – Absence of errors.

4.     JUDGMENT – Capacity to make reasonable decisions.

5.     INNOVATION – Imagination and creativity used to better position.

6.     APPEARANCE & HABITS – Personal habits, grooming, uniform / clothing.

7.     ORDERLINESS – Organization of the individual’s work and work area.

8.     COURTESY – Respect for feelings of others. Politeness on the job.

9.     COOPERATION – Willingness to help others accomplish their objectives.

10.  INITIATIVE – Voluntarily starting projects. Attempting non-routine jobs and tasks.

11.  RELIABILITY – Dependability and trustworthiness.

12.  PERSEVERANCE – Steadfast pursuit of job objectives when faced with unexpected obstacles.

13.  STABILITY – Even temperament. Acceptance of unavoidable tension and pressure.

14.  ALERTNESS – Ability to quickly understand new information and situations.

15.  _PROFESSIONALISM _– Professional actions, communications and attitude.

16.  TEAM WORK – Ability to work in a team for the betterment of staff, patients, and the Company.

17.  OBSERVANCE – Observance of Company policies and procedures.

18.  ATTENDANCE – Consistent adherence to work schedule.

Qualifications

The successful candidate will have:

•A minimum of five years of progressive management experience

•Start up experience or experience in a growing organization.

•Recent experience directly overseeing the complete operation including business management, inventory management, purchasing, marketing, planning and financial oversight in a retail/service setting

•A minimum of five years of experience managing 20+ staff, including hiring, supervision, evaluation and benefits administration

•College degree

•Strong HR and employee relations skills with ability to elicit performance from a team

•Recent experience operating in a small-medium, privately held company

•Demonstrated behavior that supports the mission, vision and values of our company

•Proven leadership that promotes organizational focus by establishing goals and supporting new concepts

•Proven skills in business and financial management; demonstrated ability to work with financials, billing, collections including budgets and P&L reports

•Excellent, proven interpersonal, verbal and written communications skills

•Effective problem - solving and mediation skills

•Proven ability to cope with conflict, stress and crisis situations

•High energy level, self-motivation and a desire to succeed

•Commitment to excellence, attention to detail and accountability

•A positive attitude and amazing ability to work with any personalities

Additional Information

Healthy benefits package, vision and dental, matching 401k, vacation, parking. 

YOU MUST SUBMIT A COVER LETTER, RESUME AND CURRENT SALARY TO BE CONSIDERED FOR THIS POSITION. WITHOUT A COVER LETTER, OR SALARY WE WILL NOT REVIEW THE RESUME OR APPLICATION TO SAVE YOUR TIME AND OURS. THANK YOU.

LifeSpan Medicine is an Equal Opportunity Employer