Job Description

At Lifecare Pharmacy it is our commitment to provide every customer with the highest level of service. We pride ourselves on focusing on each patient’s individual needs. Lifecare Pharmacy is dedicated to providing services that go above and beyond the norm.  We offer specialized packaging options, automatic refills and fast, friendly service. Lifecare Pharmacy accepts most major insurance and pricing that is the same or lower than the big chains- all with a personal touch. We can even have your current prescriptions transferred to us for you. also have a great selection of over the counter medications, durable medical equipment, vitamins and supplements.   

• 3+ years of contact center or equivalent experience.
• 90 days of ERC DLS experience

  Applicants from the following states will also be considered: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.  As a Virtual HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:  ·   

• Serve as the first point of contact for leave, disability, and accommodation related questions · 
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus · 
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved · 
• Build customer trust through empathetic personalized conversations · 
• Work cross-departmentally with a teammate first approach · 
• Receive queries via phone, email or chat and log contacts into the shared service case management system · 
• Maintain a high level of responsibility and accountability to being punctual and adhering to an assigned schedule · 
• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
• 4+ years of contact center or equivalent experience
• Previous experience working in a virtual environment
• Basic US legislation Leave of Absence and Accommodations knowledge.
• 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
• Knowledge of US federal and state leave and disability laws
• Previous HR experience
• Proven ability to manage customer contacts in a fast paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow existing process with high attention to detail. Lifecare Pharmacy is committed to a diverse and inclusive workplace. Lifecare Pharmacy is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation.