Job Description

Become one of the authors of our story. The Overnight Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to residents. The Lifestyle Assistant is responsible for greeting residents,fulfilling their requests, answering telephone inquiries, making reservations, and other duties as assigned.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members.

• Communicate effectively in English with co-workers and management.
• Directly participate in operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation.
• Answer telephone calls, taking and deliver messages as needed.
• Work in conjunction with all Lifestyle Team partners including valet, housekeeping, security, pool and beach attendants.
• Be empowered to make decisions that directly affect the resident’s experience in a memorable and soulful fashion.
• After training, must display a working knowledge of emergency procedures so that talent and resident safety will be insured.
• Utilize the radio/paging internal communication system used throughout the facility.
• Maintain confidentiality of internal and external resident information.
• Be familiar with all Standard Operating Procedures relating to the residential reception and concierge operations

Qualifications

Required Qualifications

• A minimum of 2 years of hotel operations experience in a luxury setting
• Demonstrated track record of strong attention to detail and excellent communication skills.
• Must have a flexible schedule including holidays and weekends.
• The front desk will be staffed to provide services 24 hours a day, 7 days a week, therefore all applicants must be flexible and willing to work AM, MID and PM shifts.

Benefits

Auberge Collection is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans

• Flexible Spending Accounts

• Health Savings Account

• Basic Life and AD&D

• Team Member Stay Discounts

• Employee Assistance Program

• Tuition Reimbursement

• Task Force Opportunities

• Career Growth

• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.