Job Description
The Risk Analyst is responsible for investigating potential fraudulent activity/resolve risk queries related to company’s online casino products and services.
Key Responsibilities include:
- Mitigate risk and fraud loss to both ensure the safety of the company and its customers from legal and financial risk and protect the business from (technical) abuse
- Deliver professional and accurate customer and client customer service including contact handling and incident handling for internal and external business partners. Communicating through CRM system
- Monitor and investigate transactions and customer records via internal and external fraud prevention systems; link transactions and accounts to suspected gaming patterns and identify fraudulent activity; deny/approve transactions; identify and block accounts as necessary
- Provide KYC and document verification service to customers
- Deal with customer contacts via e-mail and phone professionally following CS guidelines/procedures in a timely manner as per defined SLA’s.
- Recommend improvements to the fraud prevention processes and risk tools.
- Acquire expert product knowledge in casino products, business partners, company structure, tools, organization and industry.
- Actively keep up to date with current risk related processes and regulations.