Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job Title: Hospitality Team Member (Customer Service Representative)

Company: Bright Stars

About Us: At Bright Stars, we're not just a gym - we're a vibrant community dedicated to igniting passion, fostering connections, and creating unforgettable experiences for every member of our Bright Stars family. As we amplify our Hospitality Team, we're on the lookout for dynamic individuals who exude positivity, radiate warmth and thrive in delivering exceptional service with a smile. Join us in forwarding our mission to make every visit to Bright Stars an adventure filled with joy, laughter, and boundless energy!

Role Overview: Are you a friendly, quick-thinking problem solver that is excited by giving great customer service? As a vital member of our Hospitality Team at Bright Stars, you'll be one of the faces of our facility, giving every interaction your enthusiasm and genuine care. From warmly greeting our guests to ensuring their experience is truly exceptional, you'll be at the forefront of creating lasting impressions that leave customers excited to return. If these things sound like a job that excites you, and you’re ready to shine in a role where every day is exciting, then we want YOU on our team!

Key Qualities We're Looking For:

Engaging personality and friendly demeanor

Excellent communication skills that go above and beyond

Passion for exceeding expectations and avoiding complacency and idleness

Positive personality and a genuine interest for connecting with others

Competent multitasker who thrives in a fast-paced environment

Confidence to work through complicated situations

Ability to always deliver top-notch service to leave customers thrilled with their experience

Strong work ethic, reliability, and a commitment to excellence

Quick learner with the ability to learn new skills and tackle challenges with ease

Regular follow-through and a skill to anticipate needs

Responsibilities: Your responsibilities as a Hospitality Team Member will include, but are not limited to:

Answering phone calls and responding to inquiries

Greeting and assisting customers face-to-face with a warm and welcoming demeanor

Accepting registrations and providing information on classes and programs

Recommending appropriate classes for children based on their interests, needs, and experience

Scheduling and coordinating birthday parties, camps, and special events

Maintaining an organized, sanitary, and tidy lobby area for parents and children

Additional tasks and projects as assigned by leadership

Experience and Requirements:

Previous experience in customer service or hospitality roles is a plus, but friendliness and competency are key charactertics

Basic computer skills are essential, while proficiency in Microsoft Word and Excel as well as experience creating and customizing flyers/advertising is helpful

Flexibility to be scheduled/cover shifts during evenings, weekends, and holidays as needed

Benefits:

Competitive pay and opportunities for advancement

Ongoing training and development programs

Fun and supportive team environment

Discounted or complimentary access to Bright Stars programs and services

How to Apply: If you're ready to join our Hospitality Team and help create amazing experiences for our Bright Stars family, please fill out our online application BrightStar or email your interest to info.brightstarsgym@gmail.com.

Bright Stars is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.