Company Overview:
Our business provides recreational services for children as young as 18 months to 99 years old. We do this through a variety of activities and programming through clinics, leagues, camps, and party/events.
Job Summary:
Provide friendly, responsive service to create an exceptional entertainment experience for our customers. A Birthday Party Host’s attitude and customer service greatly affect the customer’s party experience at our facility. You have six main functions: servicing birthday parties and group events, verifying waivers, preparing all party areas, up-selling café items and party add-ons, keeping the party on a strict schedule and cleaning the party area to accommodate the next party.
Duties & Responsibilities:
Greet parties and assist customers with waiver completion
Prepare party guests for attractions they will be doing during the party
Explain all the needed rules and policies for the party
Responsible for setting up, cleaning up, and maintaining party tables
Adhere to strict party timing schedule
Party hosts will accompany party during their attractions pre-purchased with the party
Help serve food, beverages, and cake to party guests
Ensure there is adequate space/seating for all party guests
Ensure each party receives everything included in the package or any special requests
Provide an exceptional birthday experience to birthday guest of honor and all parents and guests
Keep workstation area clean and organized
Monitor, clean and organize party area
Restock any and all party supplies and party add-ons as needed
Promote additional sales of party add-ons and merchandise
Ensure that all trash and debris are cleared from party area
Ensure that all chairs, tables and tablecloths are evenly aligned and tidy
Ensure all party gifts and belongings have left with the party guest of honor, otherwise, contact party parents when time allows
Complete opening and closing duties
Performs his or her job in a friendly, courteous manner at all times
Performs other related duties as assigned by the Supervisor or Manager
Qualifications:
Willingness to be a Team Player and a Hard Worker.
Prior experience as in a service position preferred, but not required
Must be able to communicate clearly with supervisors and with customers
Be able to reach, bend, stoop and frequently lift up to 25 pounds.
Be able to work in a standing position for long periods of time (up to 8 hours).
Must be able to work weekends