Job Description

SUMMARY  The front desk agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.  

ESSENTIAL JOB FUNCTIONS  Welcome guests upon their arrival and assign rooms  Provide information about the hotel, available rooms, rates, and amenities  Respond to guests’ complaints in a timely and professional manner  Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms  Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs  Receive payment from and check out hotel guests   Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out  Create unique baskets or special amenities for special guests   Accept reservations, changes, and cancellations   Recommend restaurants and activities to guests    Make change, post charges, reconcile daily work, and make deposits  Communicate with guests and coworkers in a friendly, courteous, and professional manner  Other duties as assigned  

Qualifications

QUALIFICATIONS   Must be at least 18 years of age   High School Diploma or high school equivalent preferred   1 year of customer / guest experience preferred  

Additional Information

ADDITIONAL INFORMATION   Supervision given and received  Supervision Given: This position has no supervisory responsibilities.  Supervision Received: Works under direct supervision of Front Desk Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS   Ability to be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits