Job Description
As a Customer Service Expert, you will interact daily with potential and existing customers, helping to resolve inquiries and providing helpful information.
We are looking for a natural problem solver with the ability to convey information clearly to ensure the best possible customer experience. This position is an excellent career opportunity for someone with a proactive, optimistic approach combined with a real passion for providing a first-class service to the customer.
Salary range: $39000 - $49000 per year.
RESPONSIBILITIES:
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Download, distribute, and answer all customer questions received via email.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
Perform other duties and responsibilities as required or requested by management.
Qualifications
Previous customer or client service work or related experience preferred.
Strong written and verbal communication skills.
Detail-oriented with the ability to line up and organize workflow.
Ability to work effectively in a team as well as independently.
Able to accomplish a variety of tasks in an efficient, organized manner.
Ability to multi-task, manage through conflict and use priority setting to accomplish goals required.
Additional Information
Not a remote job
Disability Insurance