Job Description

WORK FROM HOME!!!! Dallas/Austin Based HVAC Company, looking for some one who has a strong desire to meet/exceed goals. Someone who is highly motivated and wants to excel from with in. We have multiple locations in Texas and the leadership opportunities are endless. Family oriented company looking for someone to join the crew. 

The Service Dispatcher schedules technician appointments at customer sites and facilitates communication between technicians, customers, and the company.

PRIMARY RESPONSIBILITIES:

• Dispatch for Profits by sending “The Right Guy to the Right Call”
• Maintain daily schedules for service technicians and dispatch as service calls are completed
• Schedules technician return trips with customers to complete jobs after part arrives
• Maintains on-call schedule for service technicians
• Answer phones/dispatch after hours
• Enter service calls, assigns calls and generates call debriefing with technicians daily
• Maintains customer database, ensuring complete, accurate, and updated entry of information
• Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
• Responds to service technician requests both by online, texting and phone
• Reviews completed work for accuracy
• Prepares invoices for processing
• Maintains weekly meeting schedules for service technicians
• Follows up and schedules preventative maintenance service appointments
• Participates in company sponsored training classes
• Effectively managers conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently
• At the request of the Call Center manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
• Selling membership maintenance plans
• Follow up on past recommendations to obtain more work
• Maintains a professional image at all times by:
  • Following safety policies and procedures
  • Abiding by ALL standards of performance and code of ethics
  • Maintaining a courteous demeanor with all customers and associates

REQUIREMENTS:

• Geographical knowledge of the service area and/or map reading skills
• Advanced communication and customer service skills
• Experience using Microsoft Word and Excel
• Valid Driver’s License, clean background, ability to pass a drug test
• GED or High School Diploma
• General office Environment
• Ability to sit for prolonged periods of time
• Ability to work under stressful conditions and may be exposed to verbal confrontation
• Must be able to work extended hours, nights, holidays and weekends

Company Description

Etremely aggressive, fast-paced, fast-growth company with friendly, pro-team culture. We all take correction with an eagerness to improve. No one is above growing. Very systems-driven. The system is change-able, but until it has been formally changed, it is to be followed to the letter. This is out of a passion to provide our customer with the highest quality experience possible.