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Sales Executive

Management Science Associates Inc.

Sales Executive

National
Full Time
Paid
  • Responsibilities

     

    OVERVIEW:  Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an Application Support Representative II to join the MSA IT/OPS division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.

     

    RESPONSIBILITIES:

    • Learns how to use supported applications and gains familiarity with supported databases
    • Responds to client inquiries via telephone or email and resolves client's questions or problems regarding supported software applications and databases
    • Provides timely responses to client inquiries
    • Documents calls, solutions, remaining problems and adds to customer service database
    • Contributes to trainings for clients and new project personnel
    • Creates reports containing usage information on various applications and call volume
    • Checks reports using supported client databases
    • Creates and sends reports to clients
    • Works with other MSA personnel to improve products and services.
    • HYBRID IN-OFFICE AND REMOTE WORK WITH MAJORITY OF TIME BEING REMOTE.  CANDIDATES MUST CURRENTLY LIVE IN THE PITTSBURGH REGION OR BE WILLING TO RELOCATE DUE TO OCCASIONAL IN-OFFICE WORK

    Required Skills

    • Requires a four-year degree or equivalent experience
    • Minimum 1 year experience working with PC-based systems (experience with MS Excel and Word is required)
    • Very strong written and oral communication skills
    • Strong interpersonal relationship skills (must be able to work effectively with clients, internal production and programming groups, and suppliers)
    • Strong analytic skills

    Required Experience

  • Qualifications
    • Requires a four-year degree or equivalent experience
    • Minimum 1 year experience working with PC-based systems (experience with MS Excel and Word is required)
    • Very strong written and oral communication skills
    • Strong interpersonal relationship skills (must be able to work effectively with clients, internal production and programming groups, and suppliers)
    • Strong analytic skills