OVERVIEW: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an Application Support Representative II to join the MSA IT/OPS division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.
RESPONSIBILITIES:
- Learns how to use supported applications and gains familiarity with supported databases
- Responds to client inquiries via telephone or email and resolves client's questions or problems regarding supported software applications and databases
- Provides timely responses to client inquiries
- Documents calls, solutions, remaining problems and adds to customer service database
- Contributes to trainings for clients and new project personnel
- Creates reports containing usage information on various applications and call volume
- Checks reports using supported client databases
- Creates and sends reports to clients
- Works with other MSA personnel to improve products and services.
- HYBRID IN-OFFICE AND REMOTE WORK WITH MAJORITY OF TIME BEING REMOTE. CANDIDATES MUST CURRENTLY LIVE IN THE PITTSBURGH REGION OR BE WILLING TO RELOCATE DUE TO OCCASIONAL IN-OFFICE WORK
Required Skills
- Requires a four-year degree or equivalent experience
- Minimum 1 year experience working with PC-based systems (experience with MS Excel and Word is required)
- Very strong written and oral communication skills
- Strong interpersonal relationship skills (must be able to work effectively with clients, internal production and programming groups, and suppliers)
- Strong analytic skills
Required Experience