Job Description

PURPOSE: 

The Virtual Connections Manager is responsible for the management and development of the Virtual Connections Program. This position is critical for ensuring the continued success and growth of Virtual Connections which provides a safe, LPAA focused, virtual support platform for families living with aphasia. This is a clinical position that requires working directly with persons with aphasia, caregivers, graduate students, speech-language pathologists, and other related professionals to ensure a positive member experience as well as the promotion and growth of the Program. The Virtual Connections Manager is an integral part of the Consumer Business Team and represents the voice of our customers and helps promote change within the Lingraphica organization.   

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Maintain, develop, and grow the Virtual Connections Program (i.e., increase membership and sessions) 

• Vet, onboard, and manage all VC facilitators (currently 60+) 

• Support the Program Specialist in building the VC schedule and updating the LMS information biweekly

• Plan, create materials for, and facilitate VC sessions weekly 

• Identify areas for improvement to the Virtual Connections Program and implement appropriate changes 

• Report on weekly and monthly metrics for Virtual Connections to Marketing Department and Consumer Business Team 

• Maintain open and regular communications with the leadership of Aphasia Recovery Connection, which is Lingraphica’s strategic partner for the Virtual Connections Program 

• Network and collaborate with external organizations, groups, and professionals to increase awareness, membership and available facilitators of the VC Program 

• Respond to customer and facilitator email inquiries   

• Ensure documentation of all customer interactions within the company CRM

OTHER DUTIES & RESPONSIBILITIES: 

• Participate in Consumer Business Team and Marketing Department initiatives  

• Disseminate important information about Virtual Connections to other departments and Lingraphica staff 

• Be a visible and active member of the Lingraphica team within organizations that participate in the larger aphasia community  

• Help recommend, review, and develop collateral and other promotional materials about Virtual Connections for marketing and educational purposes 

• Assist with other Marketing initiatives, programs, and activities, as needed

• Assist with the delivery of educational webinars

• Other duties as assigned

Qualifications

EDUCATION & EXPERIENCE 

• Masters in Speech-Language Pathology

• SLP License and ASHA CCCs  

• 1-3 years clinical experience in speech-language pathology 

• AAC experience, preferred 

• Tele-practice experience, preferred

KNOWLEDGE, SKILLS & ABILITIES 

• Advanced degree in speech-language pathology, required 

• Experience providing training and support to speech-language pathologists who work with persons with aphasia, strongly preferred 

• Experience with Lingraphica technologies, including SmallTalk apps, TalkPath Therapy, TalkPath News, Quick Assess, and communication device, strongly preferred 

• Exceptional customer service and a willingness to go above and beyond for our customers 

• Proficiency with Zoom, HubSpot, Microsoft Excel/Word, Slack, strongly preferred 

• Experience with a Learning Management System (LMS), preferred 

• Effective and professional communication skills 

• Strong organizational skills and time management skills  

• Presentation skills

Additional Information

WORK ENVIRONMENT & PHYSICAL DEMANDS 

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.   

TRAVEL 

Travel to our Princeton, NJ office may be required on occasion, up to 4x / year. Occasional travel throughout the year within the continental United States (conditional on Covid restrictions) 

ACCOMMODATIONS  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

TO LEARN MORE ABOUT LINGRAPHICA, VISIT: WWW.LINGRAPHICA.COM!