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Clinical Technology Consultant - Speech Language Pathologist (Remote & Pacific Time Zone)

Lingraphica

Clinical Technology Consultant - Speech Language Pathologist (Remote & Pacific Time Zone)

South Lake Tahoe, CA
Full Time
Paid
  • Responsibilities

    Job Description

    PURPOSE: The Clinical Technology Consultant is responsible for all clinical support and device training related to the consumer-driven trial process. This is a clinical position that requires working directly with persons with complex communication needs, support persons, speech-language pathologists (SLPs), and other related professionals to ensure a positive client experience. The role entails applying clinical expertise to facilitate decision making in the implementation of AAC. The Clinical Technology Consultant is an integral part of the Consumer Sales Team and acts as a voice for our consumers for improvement and change within the Lingraphica organization. Caseload includes both adult and pediatric patients who are being trained for AAC use.

    ESSENTIAL DUTIES & RESPONSIBILITIES: 

    • Provide remote training to adults and pediatrics with complex communication needs and their primary support persons. 
    • Perform initial consultations to determine course of AAC device trial. 
    • Assist clients in customizing their Lingraphica speech-generating device, based on their communication needs and preferences. 
    • Prepare clients for an AAC evaluation. 
    • Provide training to SLPs specific to completing evaluations after a client is trained on a  Lingraphica device. 
    • Attend virtual assessments and provide support to the evaluating SLPs. 
    • Foster relationships with consumers (clients, support persons, SLPs). 
    • Collaborate with cross functional teams within marketing, sales, funding, and technical support.   
    • Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business.  
    • Ensure documentation of all customer interactions within the company Customer Relationship Management system.

     

    OTHER DUTIES & RESPONSIBILITIES: 

    • Participate in Consumer Sales Team and Marketing Department initiatives  
    • Be a visible and active member of the Lingraphica team within organizations that participate in the larger aphasia community  
    • Help recommend, review, and develop collateral and other clinical materials for marketing and educational purposes 
    • Provide ASHA CE approved onsite in-services and webinars for SLPs, rehab directors,  
    • and other rehabilitation professionals  
    • Serve as the customer voice  
    • Act as a liaison between consumers and the marketing department  
    • Exhibit at tradeshows and conferences, as needed  
    • Assist with other marketing initiatives, programs, and activities, as needed

      

  • Qualifications

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES 

    • Understanding of the role of the speech-language pathologist in treating and caring for persons with complex communication needs. 
    • Experience providing training and support to adults and pediatrics with complex communication needs and their primary support persons. 
    • Exceptional customer service and a willingness to go above and beyond for our customers 
    • Effective and professional communication skills 
    • Strong organizational skills and time management skills 
    • Experience with Lingraphica technologies, including SmallTalk apps, TalkPath Therapy, TalkPath News, Quick Assess, and communication device, strongly preferred 
    • Proficiency with Zoom and comfort providing training and support virtually. 
    • Proficiency with HubSpot, Microsoft Excel/Word, Slack, preferred 
    • Experience with a Learning Management System (LMS), preferred

       

    EDUCATION & EXPERIENCE 

    FORMAL EDUCATION: 

    • Bachelor’s degree, required  
    • Masters in Speech Language Pathology, required  
    • SLP license and CCCs

      

    _CLINICAL EXPERIENCE: _

    • 4+ years clinical experience in speech pathology  
    • AAC experience, strongly preferred  
    • Tele-practice experience, strongly preferred

       

    _CONTINUING EDUCATION  _

    • Internal compliance of insurance/reimbursement regulations  
    • CEUs as needed to retain SLP license  
    • Awareness of latest advances in the AAC industry including new disease states/diagnoses and treatment options for patients with aphasia, apraxia, and dysarthia

     

    Additional Information

    REQUIRED HOURS AND LOCATION

    Monday - Friday, 9 - 5 PM, Pacific Time Zone

    WORK ENVIRONMENT & PHYSICAL DEMANDS 

    Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.   

    TRAVEL 

    Travel to our Princeton, NJ office may be required on occasion, up to 4x / year. Occasional travel to national conventions and conferences, within the continental United States (conditional on Covid restrictions) 

    ACCOMMODATIONS  

    To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

    TO LEARN MORE ABOUT LINGRAPHICA, VISIT: WWW.LINGRAPHICA.COM!

    This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

    Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.