Job Description

The position is an administrative position and works closely with our customers on addressing ALL customer issues.

HOURS:

• 6 AM to 2:30 PM - M-F

• Pay $17.00 - $21.00 depending on experience.

• Must love the Phone. Answer 30-40 calls daily.

• Need to resolve issues with the fulfillment of the process.

• Includes:

  • Order Entry
  • Shipping LTL
  • Post Sales warranty issues.

• Must be able to track and monitor orders through the order fulfillment cycle.

• Assist in entering orders.

• Research and troubleshoot problem orders as indicated by Home Depot, Lowes, and Wayfair. Must monitor order alerts.

• Follow up on compliance reporting issues at Home Depot, Lowes, and Wayfair.

• Resource for returns and claims from customers.

• Learn and understand our products to support post-sales issues.

• Be able to compile a synopsis in excel.

Will be a member of a small but talented customer service group that services Home Depot, Lowes, and Wayfair.

SKILLS AND EXPERIENCE:

• Excellent communicator. 30-40 phone calls daily, emails, and customer inquiries via chat.
• Accurate data entry.
• Familiarity with Supplier Hub, Loweslink, Wayfair, and or other large company web portals.
• Customer Service in Order processing venue.
• Familiarity with processes and procedures.
• Familiar with invoicing

Company Description

Staffing Company - Direct Hire, Temp-to-Hire, Temporary work.