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IT Help Desk Technitian Level 2

Linqm

IT Help Desk Technitian Level 2

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    LINQM is adding an IT Service Desk Technician to the team.

    Responsibilities

    • Respond to user requests for support in a timely manner and within agreed service levels
    • Act as the initial point of contact for all computer and system related concerns
    • Assist in creating training materials and documentation
    • Install, upgrade and configure computer systems and applications within the company
    • Handle/process escalation from Service Desk and members of the Desktop team.
    • Recommend improvement opportunities with the day to day operations and processes to management.
    • Installation, configuration, and ongoing maintenance and usability of desktop/laptop computers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
    • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
    • Work with Service Desk and other IT staff/departments as appropriate to determine and resolve incidents and fulfill service requests.
    • Interact with numerous computer platforms in a multi-layered client server environment.  Ensure desktop computers interconnect with diverse systems, conferencing equipment and application.
    • Work with procurement staff to purchase hardware and software.
    • Assess functional needs to determine specifications for purchases.
    • Maintain system and training documentation.
    • Escalate issues to management with all appropriate information before they impact the business or a wide set of users in a negative fashion.

    Top Qualifying Skills:

    • Experience with support Microsoft products and solutions; Windows, Office 365, OneDrive 
    • A minimum of 3 years of experience providing Desktop Support required, preferably in a medical environment.
    • Excellent customer service, troubleshooting, documentation, and follow up skills.
    • Medical device/Pharma Industrial
    • Remote work? No
    • Possess strong service orientation, interpersonal skills at a level to interact with various IT departments, administrative and executive members and other business departments
    • Communicate with all customers in a constructive and supportive manner that balances best serving the customer's need and the needs of the business.