REAL ESTATE PIPELINE COORDINATOR & CLIENT CARE CONCIERGE ABOUT THE ROLE We are seeking a highly organized, proactive, and client-focused professional to serve as our Pipeline Coordinator and Client Care Concierge. This role is ideal for someone who thrives on organization, communication, follow-through, and keeping many moving pieces running smoothly behind the scenes. WHAT MAKES THIS ROLE UNIQUE This is a highly valued position within a well-established, relationship-driven real estate business. We are looking for someone who genuinely enjoys: • keeping things organized • creating exceptional client experiences • bringing calm and structure to a busy environment • anticipating needs before they arise • helping people feel taken care of The right person for this role will be deeply appreciated for the consistency, organization, and care they bring to the team and client experience every day. PERFORMANCE EXPECTATIONS Success in this role includes: • Smooth, organized transactions with minimal oversight • Timely and proactive client communication • Consistent lead follow-up and pipeline management • Highly organized files, systems, and workflows • Clients feel prioritized, supported, and cared for throughout the process COMPENSATION • Base salary starting at $40,000 annually, depending on experience, plus bonuses • Additional closing bonuses and performance-based incentives • Opportunity for long-term growth within a high-performing real estate business Responsibilities: Full Transaction Management (Client Acquisition to Close) • Manage all aspects of transactions from executed contract through closing • Assist with preparing listings for the market, including scheduling photography, staging consultations, signage, lockboxes, and vendor coordination • Prepare and ensure listing files, disclosures, and MLS inputs are accurate • Track showing activity, agent feedback, and listing milestones while helping ensure no details are missed • Track contract deadlines, documents, inspections, appraisals, and closing timelines • Coordinate with lenders, title companies, agents, inspectors, and vendors • Coordinate inspections, closings, appointments, and client logistics • Ensure files are complete, accurate, and compliant • Keep clients informed throughout the transaction process • Proactively identify and solve issues before they become problems Lead Follow-Up + Client Care • Track and manage incoming leads and inquiries • Nurture leads and maintain organized communication records Client Communication + Concierge Support • Send weekly seller updates for active listings • Send weekly buyer updates for active buyers • Draft polished, client-friendly communication in the brand voice Qualifications: • Real estate experience, specifically transaction coordination experience, is strongly preferred • Strong written and verbal communication skills • Excellent organizational abilities • Comfortable learning and using CTM contracts and Trello • Professional, positive, and solution-oriented mindset THE IDEAL PERSON FOR THIS ROLE You may be a great fit if: • You are naturally organized and detail-oriented • People often describe you as dependable and calm under pressure • You enjoy helping things run smoothly behind the scenes • You take pride in thoughtful communication and follow-through • You notice details others miss • You enjoy creating structure and keeping projects on track • You like being part of a collaborative, high-standard environment This role is ideal for someone who is: • highly organized and proactive • warm, polished, and professional • calm under pressure and adaptable • strong with systems, timelines, and communication • more “project manager” than salesperson • comfortable talking with clients on the phone in a friendly and reassuring way Compensation: $40,000 to $50,000 plus bonuses

• Full Transaction Management (Client Acquisition to Close) • Manage all aspects of transactions from executed contract through closing • Assist with preparing listings for the market, including scheduling photography, staging consultations, signage, lockboxes, and vendor coordination • Prepare and ensure listing files, disclosures, and MLS inputs are accurate • Track showing activity, agent feedback, and listing milestones while helping ensure no details are missed • Track contract deadlines, documents, inspections, appraisals, and closing timelines • Coordinate with lenders, title companies, agents, inspectors, and vendors • Coordinate inspections, closings, appointments, and client logistics • Ensure files are complete, accurate, and compliant • Keep clients informed throughout the transaction process • Proactively identify and solve issues before they become problemsLead Follow-Up + Client Care • Track and manage incoming leads and inquiries • Nurture leads and maintain organized communication recordsClient Communication + Concierge Support • Send weekly seller updates for active listings • Send weekly buyer updates for active buyers • Draft polished, client-friendly communication in the brand voice