Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is looking for a Client Advocate to join our intake team in a full-time, in-person role. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. This is not your average admin position — it’s the front line of hope for people navigating legal issues, often for the very first time. If you’re empathetic, highly organized, and energized by meaningful work, we want to hear from you. This position is expected to staff our in-person location 5 days a week. Responsibilities: • Support daily operations at our Scottsdale branch • Serve as the first point of contact for potential clients via phone and online forms • Conduct thorough intake calls to assess legal needs and determine fit • Explain the firm’s services and processes with clarity and empathy • Maintain accurate, up-to-date client records using Zoom, Google Suite, Airtable, and Clio • Prepare client summaries and ensure all necessary intake documentation is complete • Follow up with leads and guide them through the next steps in the intake journey • Collaborate closely with attorneys and intake team members to ensure seamless hand-offs • Contribute to team meetings and suggest process improvements when needed Qualifications: • Previous experience in a client-facing role • Strong verbal and written communication skills • High emotional intelligence and the ability to remain calm and supportive under pressure • Detail-oriented and highly organized, with the ability to follow structured procedures • Comfortable using Zoom, Clio, Google Suite, Airtable, and willing to learn new technology • Self-motivated, reliable, and able to manage time effectively in a fast-paced environment • Collaborative team player with a positive, solution-oriented mindset • Reliable transportation is required, as this is an in-person role • Bilingual (Spanish/English) is a plus, but not required Compensation: $20 hourly

• Support daily operations at our Scottsdale branch • Serve as the first point of contact for potential clients via phone and online forms • Conduct thorough intake calls to assess legal needs and determine fit • Explain the firm’s services and processes with clarity and empathy • Maintain accurate, up-to-date client records using Zoom, Google Suite, Airtable, and Clio • Prepare client summaries and ensure all necessary intake documentation is complete • Follow up with leads and guide them through the next steps in the intake journey • Collaborate closely with attorneys and intake team members to ensure seamless hand-offs • Contribute to team meetings and suggest process improvements when needed