Our law office is growing fast, and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today! Responsibilities: • Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood • Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases • Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload • Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency • Answering customer inquiries via phone, providing information about products, services, and policies • Resolving product or service problems by determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up to ensure resolution • Documenting customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken • Maintaining customer databases, ensuring that the data remains updated and accurate Qualifications: • Excellent and empathetic verbal and written communication skills required • Background in the legal industry preferred • High school diploma or equivalent needed, while a Bachelor’s degree is desired • Skilled with Microsoft Office, especially Microsoft Excel • Customer service or sales experience a plus • Problem-solving skills to diagnose customer problems and find effective solutions in a timely manner • Patience and empathy to handle frustrated or upset customers, and to understand and address their concerns • Ability to multitask in order to manage multiple phone lines, take notes during calls and use computer systems simultaneously • Ability to work 1-2 evening shifts per week Compensation: $23 hourly

• Answering customer inquiries via phone, providing information about products, services, and policies • Resolving product or service problems by determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up to ensure resolution • Documenting customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken • Maintaining customer databases, ensuring that the data remains updated and accurate