Job Description

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Present games in a live streaming environment adhering to a multi-state Gaming Commission Regulations, PT Services Delaware regulations and live unit policies and procedures.
• Attend live gaming tables for card-change procedure according to the company’s’ procedures.
• Evaluate and keep track on the quality and visual look of the cards.
• Properly check and shuffle gaming cards at the card’s counting rooms (hereinafter, CCRs).
• Follow internal shuffling procedure in the CCRs and all live gaming tables.
• Follow work rotation scheduled assigned when performing duties.
• Immediately report to the Pit boss of any risks or committed mistakes, problems and / or unusual activities in the gaming studios and other company’s premises caused by other employees or other causes.
• Inform Pitboss in a timely manner to replace and/or receive new cards or deck of cards for each shift.
• Maintain and store playing cards in safe areas, equipment for the tables, and keep related documentation up to date.
• Attend training courses/workshops as required and strive to continually improve technical skills.
• Assist with training new shufflers if required by the management.
• Follow any updates and amendments shuffling procedures.
• Keep a professional demeanour towards players.
• Maintain professional and clear communication with management and peers.
• Adhere to gaming studios rules and any other rules that management may be introduced at any time.
• Keep confidential information within the company’s authorized individuals.
• Perform any additional duties as instructed by management.

Qualifications

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older
• Basic computer skills- MS Office, electronic mail, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, shuffle, sort cards and other operating gaming equipment involving highly repetitive hand and arm movements.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Be able to wear assigned uniforms.
• Must be able to obtain a Pennsylvania Gaming license and West Virginia Casino Employee Registration.

COMPENSATION & BENEFITS

• Pay Rate: $16 + up to $4.00 hourly perfomance bonus
• Vacation Days: 5 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K – 4% match

Additional Information

Physical Functions

• Prolonged sitting at counter highchair and tables
• Prolonged standing for up to 2 hours at time.
• ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 ft away.
• Ability to engage and communicate with customers while on live table.
• Ability to lift up to 15 lbs.
• Ability to be on live cameras constantly with high beam lighting without protective eyewear.

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.