Job Description

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Present games in a live streaming environment adhering to a multi-state Gaming Commission Regulations, PT Services Delaware regulations and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table schedule, following instructions of the Pit-bosses and Trainers.
• Follow and supervise the updates and amendments in the game leading procedures.
• Adhere to gaming studios rules and any other rules that management may be introduced at any time.
• Professionally communicate and provide answers to players in a timely manner for any game general questions according to chat policy.
• Immediately report to the Pitboss of any risks or committed mistakes, problems and / or unusual activities in gaming studios and other company’s premises caused by other employees or other causes.
• Attend educational events, briefings, sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions thought marketing via photo and video shoots as required by management.
• Keep a professional demeanour towards players.
• Maintain professional and clear communication with management and peers.
• Keep confidential information within the company’s authorized individuals.
• Perform any additional duties as instructed by management.

Physical Functions

• Prolonged sitting at counter high chair and tables
• Prolonged standing for up to 2 hours at time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3ft away.
• Ability to engage and communicate with customers while on live table.
• Ability to lift up to 15 lbs.
• Ability to be on live cameras constantly with high beam lighting without protective eyewear.

Qualifications

​​​​​​​ EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older
• At least 1 year of Customer Service Experience.
• Basic computer skills- MS Office, electronic mail, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, sort, shuffle and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Be able to wear assigned uniforms.
• Must be able to complete training Monday- Friday 7am-3pm or 3pm-11pm (2-3 weeks)
• Must be able to obtain a local/state Gaming License and West Virginia Casino Employee Registration.

COMPENSATION & BENEFITS

• Pay Rate: $17 hour + Tips + up to $4/hr Monthly Performance Bonus
• Night Differential Pay from 11PM-7AM
• 10 Holiday Pay
• 5 PTO & 5 Paid Sick Time
• Health Insurance: Medical, Dental & Vision.
• 401K – up to 4% match.

Additional Information

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at USTalent@playtech.com. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.