Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table schedule, following the instructions of the Pit-bosses and Trainers.
• Follow and supervise the updates and amendments in the game leading procedures.
• Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
• Professionally communicate and provide answers to players promptly for any game general questions according to chat policy.
• Immediately report to the Pit boss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies’ premises caused by other employees or other causes.
• Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions through marketing via photo and video shoots as required by management.
• Keep a professional demeanor towards players.
• Maintain professional and clear communication with management and peers.
• Keep confidential information within the company’s authorized individuals.
• Perform any additional duties as instructed by management.

Qualifications

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older
• At least 1 year of Customer Service Experience.
• Basic computer skills- MS Office, electronic mail, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Be able to wear assigned uniforms.
• Must be able to obtain a Pennsylvania Gaming License and West Virginia Casino Employee Registration

COMPENSATION & BENEFITS

• Pay Range: up to $22 per hour (including base rate + guaranteed tips and monthly performance bonus). Customer tips are unlimited!
• Vacation Days: 5 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical, Dental, Vision
• 401K – 4% match

Additional Information

Physical Functions

• Prolonged sitting at counter highchair, and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 feet away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift up to 15 lbs.
• Ability to be on live cameras constantly with high beam lighting without protective eyewear.