Job Description

We are a community-driven home sharing platform that is reinventing the way people live and travel. We allow members to share homes with peers from their trusted networks for $0 nightly, making travel more human and radically affordable.

We have quietly seen tremendous traction in a “stealth” beta, and has raised a Seed from some of the best investors in Silicon Valley, including Andreesen Horowitz, Bessemer, Caffeinated, Elad Gil, and the founders of Opendoor, Classpass, Clubhouse, Divvy, Gem, and Homebound.

The co-founders are proven leaders from the early team at proptech company Opendoor ($15bn+ exit), and have each separately built and scaled products that today do $1b+ annual revenue combined.

We’re a team on a mission, and we’re looking for the world’s top builders, executors, and believers to join us on this ride.

THE ROLE:

We’re looking for a driven and talented Member Support Coordinator who will help us manage incoming member communications and respond to a variety of general questions. 

As we plan to launch publicly towards the end of March, we expect to have a high volume of messages ranging from low priority to urgent. We need dedicated support to review and assign accordingly within our set SLAs. As volume ebbs and flows, we will have additional projects or tasks that you can help support during the day. The role will be on a contractor basis, but with potential for a full time hire (contract to hire) pending performance.

AVAILABLE SCHEDULES:

A: Sunday, Monday, Tuesday, Wednesday - 8am to 5pm EST 

B: Sunday, Monday, Tuesday, Wednesday - 10am to 7pm PST 

C: Wednesday, Thursday, Friday, Saturday - 8am to 5pm EST

D: Wednesday, Thursday, Friday, Saturday - 10am to 7pm PST 

YOU WILL:

• Review new message from our member and tag it with a category 
• Assign the message to the Member Experience Manager 
• Respond to general FAQs or appointment requests
• Escalate any message that requires a response within 60 minutes
• Provide support on other projects or tasks during low volume timeframes

YOU MAY BE A FIT FOR THIS ROLE IF YOU:

• Passionate and love working directly with customers to provide a high level experience 
• Can adapt to changes and take initiative to learn new processes
• Clear, direct and engaging communicator, either written or verbal 
• Loves to work in a team environment
• High focus on accuracy and detail orientated 
• Experience in customer communications inboxes and ability to meet set SLAs

BONUS POINTS IF YOU:

• Mastery of Google Workspace (Gmail, Google Calendar), and familiarity with Airtable, Asana, Dropbox, and productivity tools.

Company Description

We are a community-driven home sharing platform that is reinventing the way people live and travel. We allow members to share homes with peers from their trusted networks for $0 nightly, making travel more human and radically affordable. We have quietly seen tremendous traction in a “stealth” beta, and has raised a Seed from some of the best investors in Silicon Valley, including Andreesen Horowitz, Bessemer, Caffeinated, Elad Gil, and the founders of Opendoor, Classpass, Clubhouse, Divvy, Gem, and Homebound. The co-founders are proven leaders from the early team at proptech company Opendoor ($15bn+ exit), and have each separately built and scaled products that today do $1b+ annual revenue combined. We’re a team on a mission, and we’re looking for the world’s top builders, executors, and believers to join us on this ride.