Pearl Abyss America, Inc. – the team behind Black Desert and the upcoming titles Crimson Desert and DokeV – is seeking a high-performing, creative, results-orientated, and quality-obsessed Live Service Specialist to help accelerate our gaming reach to millions of players across all platforms (PC, Mobile, Console, etc.) in North America.

The video game industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our company needs a Live Service Specialist who has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game live-service, collect in-game issues and player feedback, and engage players by designing and executing in-game GM events and live-streaming events.

Our Live Service Specialists genuinely love video games, the players, and their communities; their passion for games help them improve the quality of the game's live service. In this role, you will actively interact with the players both in-game and in the community – working closely with other team members in the live service department.

This position offers an unparalleled opportunity to ensure all of Pearl Abyss' current and future titles will achieve North American goals.

LOCATION : Manhattan Beach, CA (on-site)

JOB TYPE : Full-time

PAY RANGE : $21 - $25 per hour (DOE)

RESPONSIBILITIES

• Create or assist in creating weekly/monthly GM event plans and execute them during live-service
• Work closely with other Live Service Specialists, Community Managers, and Customer Support to solicit feedback and suggestions for game improvement from the community
• Monitor and regularly report on live-service issues and players' feedback
• Monitor regularly live-streaming channels and social channels and work closely with partner influencers
• Respond to live game issues that occur in-game and write up appropriate notices on the forum and social channels when necessary

MINIMUM QUALIFICATIONS

• Bilingual English/Spanish fluency required
• 2+ years of work experience in the video game industry, especially in live-service, customer support, QA, community management, or related fields
• Extensive knowledge and gameplay experience in the MMORPG genre
• Prior experience/interactions with the gaming communities – forum or user groups on social channels
• Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting, and analytics
• Strong customer service ethic and great interpersonal communication skills
• Writing skills for announcements or forum notices with a great sense of humor
• Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities

*International travel may be required for this position

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PREFERRED QUALIFICATIONS

• Avid Black Desert player
• Experience in social media management (Facebook, X, Instagram, TikTok, etc.)
• Graphic design or video production/editing skills

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PEARL ABYSS AMERICA BENEFITS

In addition to having a great culture, some of our benefits include:

• Healthcare plan (medical, dental, and vision) 100% covered by the company for you and up to 3 of your dependents
• Life insurance (basic, voluntary, and AD&D)
• Retirement plan (401k) – company matching up to 5%
• Pet insurance covered by the company for our employees' pet animals (up to 3 pets)
• Lifestyle Wallet - $170/month individual allowance
• Tiny Human Wallet - $500/month child subsidy
• Paid time off (PTO) – Vacation, sick days, public holidays, and winter break
• Family leave (maternity and paternity)
• Company-sponsored Korean classes
• Free gym access in the company office building
• Free lunch in the office
• Stocked kitchen
• Regular team outings, company events, and more!

Pearl Abyss America is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.