Job Description

The Floor Manager at The Living Room is responsible for ensuring seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge setting. This leadership role requires mastery of flow, guest psychology, and pacing — supporting service, ambiance, and guest safety in collaboration with the bar, host, and security teams.

This full time position has an annual salary of $90,000.

DUTIES AND RESPONSIBILITIES

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision

• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts

• Ensure all team members are executing service with confidence, style, and warmth

• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety

• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion

• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture

• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening

• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses

• Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols

• Lead nightly pre-shift meetings and communicate key updates or programming

• Coach team in-the-moment during service and provide follow-up notes or recognition

• Monitor uniform compliance, team presence, and interdepartmental communication

• Ensure venue is set to standard before doors open, and reset properly at close

• Support with scheduling, timeclock approvals, and performance feedback

• Assist in event execution and service logistics for programming or private functions

Qualifications

• 3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting

• Deep understanding of nightlife dynamics, service pacing, and VIP handling

• Confident leader with a polished guest-facing presence

• Familiarity with POS systems, nightlife reservation platforms, and basic event coordination

• Comfortable working evenings, late nights, weekends, and holidays

SKILLS

• Strong floor presence with fast decision-making and graceful authority

• Ability to balance service style with crowd management and safety

• Charismatic communicator with emotional intelligence

• High attention to detail in environment, staffing, and guest experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas

• Ability to move safely in uneven terrain or in confined spaces

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.