Load Planner - Customer Service Focus

J & D TRANSPORTATION INC

Load Planner - Customer Service Focus

Long Beach, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Company parties

    Competitive salary

    Employee discounts

    Free food & snacks

    Health insurance

    Opportunity for advancement

    Training & development

    Wellness resources

    🚛 Load Planner – Customer Service Focus

    📍 Location: Long Beach, CA | 🕒 Full-Time | 💼 Drayage Transportation

    About Us: At J&D Transportation, Inc., we don’t just move freight—we move with purpose. We’re a trusted name in drayage and container transport, known for precision, transparency, and doing what we say we’ll do. We operate in a high-volume, fast-paced environment where every move counts, and our customers know they can depend on us to get it right the first time.

    If you take pride in planning with intention, double-checking your work, and keeping things running like a well-oiled machine—this might be your team.

    What You’ll Do:

    Coordinate and assign container moves across multiple terminals and schedules

    Manage load planning with a focus on accuracy, time sensitivity, and service

    Communicate with customers regarding ETAs, delays, and updates with clarity and professionalism

    Work closely with dispatchers and drivers to ensure execution of the plan

    Maintain accurate, timely data entry in TMS and port systems

    Flag and resolve issues before they become service failures

    Monitor appointments, demurrage risks, and terminal constraints daily

    What We’re Looking For:

    Minimum 2 years in drayage, intermodal, or a high-volume logistics environment

    Exceptional attention to detail — small mistakes have big consequences here

    Clear, confident communication with both customers and internal teams

    Comfortable juggling priorities in a fast-moving, deadline-driven role

    Tech-savvy with TMS, port systems, ELDs; McLeod experience a plus

    Bilingual English/Spanish is a strong advantage

    What You’ll Get:

    Competitive pay based on experience

    Paid holidays, Sick Time, Vacation, Health and Health Benefits

    Supportive leadership that values what you bring to the table

    A seat at a company that’s growing with intention—not just speed

    Opportunities to grow your career as we grow our footprint

    Join J&D Transportation, Inc.—a company that believes in smart planning, strong partnerships, and showing up for our customers and each other every single day.