How will your role impact First Command?

We are seeking an experienced, detail-oriented and organized Post-Closing Loan Disbursement Specialist to join our Consumer Lending Operations team! This role will focus on the disbursement of loan funds to creditors via ACH processes, ensuring that payments are accurately transferred from general ledgers (GLs) and facilitating outgoing ACH transactions. The ideal candidate will also be responsible for balancing the disbursement account daily to maintain accuracy, working closely with funding and operations teams to ensure smooth and timely execution of the disbursement process. Additionally, this role will serve as a backup for the Document Preparation Specialist, assisting with the preparation and handling of loan documents to ensure they are ready for funding.

What will you be doing?

• Process payments to creditors once loans are funded, utilizing ACH file transfers.
• Monitor and manage the daily balancing of the disbursement account to ensure accuracy and prevent discrepancies.
• Work closely with the Funding and Operations teams to ensure the disbursement process runs smoothly and efficiently.
• Oversee outgoing ACH transactions to creditors, ensuring all payments are processed in a timely manner and in accordance with loan agreements.
• Ensure that all ACH transactions are accurately reflected in the company’s financial records.
• Coordinate with internal teams to ensure that all necessary steps are completed prior to disbursement, including verifying loan approval and funding.
• Serve as a backup for the Document Preparation Specialist, assisting with the preparation, sending, and receiving of loan documents.
• Ensure that all required loan documents are properly completed, reviewed, and ready for funding.
• Assist in ensuring all documentation is in compliance with company policies and procedures.
• Maintain accurate and up-to-date records of all loan disbursement activities.
• Resolve any issues related to ACH payments or disbursement discrepancies in collaboration with internal teams.
• Perform other related duties as assigned to support the loan functions.

What skills/qualifications do you need?

Education:

• High school diploma or equivalent required; associates or bachelor’s degree in finance, accounting, or related field preferred.

Work Experience

• 2-5 years’ experience in Consumer Lending Operations, loan disbursement, ACH processing, etc. with a bank or credit union.

Required Knowledge, Skills and Abilities

• Strong knowledge of ACH processes and payment systems.
• Proficient in Microsoft Office Suite, particularly Excel (for account balancing and reporting purposes).
• Proficiency in Jack Henry systems (Xperience, Silverlake, LoanVantage) a plus
• Experience with financial software and GL systems is a plus.
• Excellent attention to detail, organizational skills, and the ability to manage multiple tasks effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills and the ability to collaborate across teams.

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Required Skills

Required Experience

• Must have a High School Diploma or equivalent or ten (10) years equivalent work experience. Some secondary education preferred.
• Prior experience in a retail service environment or teller/cashier experience is preferred.
• Must be able to handle high volume transactions in a fast-paced video banking environment.
• Must be comfortable, professional, and friendly on camera.
• MER II level preferred, if not at MER II level must stratify within 9 months from date of hire.
• Excellent analytical, communication, and interpersonal skills.
• Must be able to learn and use a variety of software applications such as Microsoft Office, Teller Enterprise (Video Banking) and the Credit Union’s core processing systems.
• Ability to multi-task by operating multiple monitors and software systems at the same time.
• Must have accurate keyboarding skills.