Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Summary:

The Loan Operations Specialist can perform a variety of duties both clerical and technical; monitoring escrow disbursements and maintaining current insurance for loan collateral. They will also perform various support duties pertinent to meeting the needs of our customers and loan support for the bank. Being a collaborative team player with strong relationship management, customer service, and communications skills is implicit in this role.

Key Duties and Responsibilities:

Maintain escrow tracking. Disburse escrow payments for taxes and insurance. Process annual analysis of escrow accounts.

Track and maintain insurance ticklers. Contact agents. Verify coverage and lienholder is acceptable.

Track real estate tax payments.

Manage loan vault. Ensure documents, loan files and credit files are organized and filed on a timely basis.

Assist with mail distribution including the processing of loan payments.

Assist the Loan Operations Manager and Chief Operations Officer with audits, exams, and projects.

Research loan account issues or questions as needed.

Comply with all department and company policies, procedures, and regulations.

Complete other duties as assigned.

Knowledge, Skills & Abilities:

Must possess good communications skills, both written and verbal, while relating to internal and external clients and contacts.

High degree of accuracy and attention to detail

Demonstrated ability to prioritize workday efficiently.

Ability to handle conflict in a professional manner.

Ability to work in fast paced, deadline driven environment.

Conscientious, self-starter mentality

Ability to lift 5-10 pounds

Proficient in WORD and EXCEL

Prior loan operations experience preferred but not required

About Us:

TNBANK has been serving the Oak Ridge community for over 30 years, offering personalized banking solutions that meet the needs of our customers. Our commitment to excellence and community involvement makes us a trusted partner for financial growth, and our employees thrive in an inclusive and supportive work environment.