Linden Management is growing, and we are looking to add a Loan Servicing Representative to our Loan Servicing Team. The Loan Servicing Representative supports the ongoing credit servicing administration for all loans and maintains the borrower relationship to sustain a positive customer experience. This person must have a strong work ethic and be a responsible, driven, and detailed oriented individual. This person will work with confidential information and must maintain a high level of professionalism and integrity.
The Loan Servicing Rep will be responsible for servicing loans for clients of Linden Management. Responsibilities will include, but are not limited to:
Loan collection calls and assist with calling customers that have past due accounts
Ensuring all documents are properly prepared and filed
Maintaining client files
Assist borrowers with processing loan payments
Sending out monthly statements
Review and process Loan Cover sheets daily
Submit approved copies back to Financial Aid Officers
Submit number of calls made at the end of the day to the Loan Servicing Manager
Keep office and desk clean and organized, as well as loan and sensitive information filed securely
JOB REQUIREMENTS:
Highly organized and able to work with minimal supervision
Ability to work in a fast-paced environment while providing strong attention to detail.
Ability to communicate well with others with exceptional verbal, written and interpersonal communication skills
Strong mathematical, analytical and critical thinking skills
Previous lending and/or loan servicing/collections experience is a plus
A general knowledge of lending terminology
Ability to resolve interpersonal conflict and miscommunications
Enjoy working with the public and in a team environment
Ability to interact effectively with co-workers to accomplish daily tasks
Good attendance and work ethic, being present and prompt on all scheduled workdays
A pleasant, positive attitude every day, outgoing personality, and higher than average energy level
Stable work history
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalency; Degree preferred, but not required
Previous finance/credit and collections experience is preferred but not required
Previous work experience with the public is preferred but not required
Computer experience is required, with good understanding of Microsoft Office Suite
This is a full-time position with:
Medical, Dental, Vision and Life Insurance package
Paid Time Off (PTO)
Holiday Pay
Physical setting:
Office
Schedule:
8 hour shift