Pioneer Trust Bank is looking for a talented Loan Support Specialist to add to our team. In this position you will play a crucial administrative role in supporting the loan department. This role requires a highly detail-oriented individual to ensure accuracy, consistency, and quality in all aspects of the role.

Come hone your skills and add value to a high performing team who cares deeply about our community and people. We have a fun work environment where you will be appreciated, supported, empowered, and cared for. Given our clientele and business model, we are dependent on our staff working in-office. This is not a remote position.

This position, as with all positions at Pioneer Trust Bank, does not have sales goals or quotas.

Job Type: Full Time/Non-Exempt

Hours: Mon-Fri 8:00 am – 5:00 pm

Salary: $17.25 - $25 per hour (DOE)

What You'll Do

• Loan Processing Support * Assist in the preparation, review and processing of loan documentation * Ensure all loan files are complete and comply with internal policies and regulatory guidelines * Work with loan officers and customers to gather documentation
• Customer Service * Act as a point of contact for borrowers, answering questions and providing status updates * Address customer concerns and troubleshoot issues related to loan fulfillment or servicing
• Documentation and Data Entry * Accurately input loan information into the bank's loan system * Review data after input to ensure quality and accuracy * Maintain organized and up-to-date electronic and physical loan files * Ensure proper execution and recording of loan documents
• Compliance and Quality Control * Verify loan documentation for accuracy and adherence to guidance * Assist in internal and external audits by providing necessary documentation and reports
• Administrative Support * Prepare routine reports for management regarding loan pipeline status * Coordinate with internal departments to resolve loan-related issues * Order appraisals and property inspections to support the loan fulfillment process * Prepare and process necessary documents for paid loans * Assist with general maintenance of loans after booking including monitoring insurance

Why You'll be Successful

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Knowledge of banking regulations and loan documentation standards is a plus.

Why You'll Love Pioneer Trust Bank

We are committed to work life balance and are proud to offer a competitive salary and benefits package that includes:

• Medical (85% of employee coverage paid by company)
• Dental (85% of employee coverage paid by company)
• Vision Insurance (85% of employee coverage paid by company)
• 401(k)
• Life and Long-Term Disability Insurance (100% company paid)
• Generous Profit Sharing
• Health & Dependent Care Reimbursement Accounts
• Employee Assistance (100% company paid)
• Vacation & Sick Leave
• Up to 11 Paid Holidays
• Tuition Reimbursement
• Banking Privileges
• Ongoing professional development

Pioneer Trust Bank, N.A. is an EEO employer and is dedicated to an organizational culture of inclusivity. For more information about us, please visit www.pioneertrustbank.com.