Job Description

LOCATION :THIS IS AN IN-OFFICE POSITION IN VAN NUYS, CA. WORKING FROM HOME ON A PERIODIC BASIS IS SUBJECT TO BUSINESS NEED, TEAM SCHEDULE, PROJECTS, PERFORMANCE, AND OTHER FACTORS.

POSITION OVERVIEW: The Helpdesk Technician provides technical assistance and support to all branches of the organization for issues related to computer systems, hardware, and software by responding to inquiries, running diagnostics, isolating problems, and determining/implementing technical solutions. The Helpdesk Technician is first-line support for resolving computer issues, system access problems, and application support. This position requires exemplary customer service skills, professionalism, and courtesy in all customer interactions.

RESPONSIBILITIES

• Support 300+ Windows Workstations, SIP soft phones and hard phones, including installations, modifications and computer hardware and software repairs.
• Support equipment moves, additions and changes as needed.
• Use ticketing system to log all help desk interactions with employees.
• Respond to and resolve Level 1 helpdesk tickets; conduct follow-up at required intervals until issue is resolved.
• Work in partnership with all IT teams to find solutions, and/or escalates issues to appropriate IT groups for resolution.
• Effectively prioritize and resolve work (tickets) by evaluating the problem's real or potential impact on the user, systems, or business.
• Manage user accounts within Active Directory; new user creation, edit permissions, disable and termination of accounts
• Run diagnostics on hardware to determine cause of problem; recommend replacement/repair, and provide hardware maintenance and support as needed.

SKILLS, KNOWLEDGE, AND EXPERIENCE NEEDED

• Strong knowledge with hands-on experience using Microsoft Operating System: Active Directory, User Profiles, & Permissions.
• Strong remote support skills (phone and online) and familiarity with remote support skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Ability to adapt and learn in a fast paced, changing environment
• Demonstrates strong customer service and analytical skills
• Physical Demand: Regular computer usage, typing, bending, squatting, lifting computer equipment weighing up to 50 lbs.
• 2+ years supporting windows desktops in Windows XP or Windows 7 (Windows 8.0 or 8.1 is a plus)
• 2+ years analyzing, troubleshooting and resolving issues with windows, applications, and networking issues.
• 2+ years of experience supporting Microsoft Office (Word, Excel, and Outlook)
• A+ Certification or any technician training is a plus

ABOUT US: WHEELS FINANCIAL GROUP, LLC DBA LOANMART. LoanMart proudly provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. We connect with our customers directly or through a vast network of storefront partners in the local communities throughout the country. Our place in the community was built over twenty years, growing from a two-person, single-store front in Van Nuys, CA into a progressive, technology-centric powerhouse in the industry, adding new financial products to serve our customers.

Employees enjoy a work environment that is rewarding, entrepreneurial, fun, exciting, and active. We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an accomplishment.

FAIR CHANCE ORDINANCE: LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

CALIFORNIA PRIVACY RIGHTS NOTICE FOR CALIFORNIAN JOB APPLICANTS under the California Consumer Privacy Act of 2018 ("CCPA"), Wheels Financial Group, LLC. ("LoanMart" or "us" or "we") is required to inform California residents who are our job applicants ("job applicants" or "you") about the categories of personal information we may collect about you and the purposes for which we use this information. Click here if you are a California resident to read disclosures required by the CCPA. Note this notice applies only to personal information that is subject to the CCPA.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT. We may collect the following categories of personal information about our job applicants, who are California residents, as permitted by law:

• Name(s)
• Signature
• Social Security Number
• Email and mailing address(es)
• Telephone number(s)
• Education
• Employment history

HOW WE USE JOB APPLICANTS' PERSONAL DATA. We use and disclose the personal information we collect for our business purposes. These business purposes include, without limitation:

• Processing and evaluating your application to determine your qualifications for the role to which you've applied, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.
• Other business purposes as identified in the CCPA, which include:
  • Auditing related to our interactions with you;
  • Legal compliance
  • Detecting and protecting against security incidents, fraud, and illegal activity;
  • Debugging;
  • Performing services for us, such as analytics;
  • Internal research for technological improvement; and
  • Internal operations.
• Other Interactions with LoanMart.

NON-SOLICITATION FROM THIRD PARTIES: Do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position. Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

JOB POSTED BY APPLICANTPRO

Company Description

Wheels Financial Group, LLC d/b/a LoanMart proudly provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. We connect with our customers directly or through a vast network of storefront partners in the local communities throughout the country. Our place in the community was built over twenty years, growing from a two-person operation, single-store front in Van Nuys, CA into the largest auto title lender in California. LoanMart continues to evolve and expand into a progressive, technology-centric powerhouse in the industry, adding new financial products to serve our customers.