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Call Center Representative

Loanmart

Call Center Representative

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    LOANMART is in search of Underwriting Processors to join our Underwriting Team! This is an EXCELLENT STARTING POINT for a career in Underwriting, Credit, or Finance. This position is often a stepping stone into a Loan Officer position (90% of our Loan Officers started as an Underwriting or Origination Processors).

    ABOUT THE POSITION: Underwriting Processors process new loan application requests, with a high level of accuracy, urgency, and exceptional customer service.

    JOB REQUIREMENTS:

    • Effectively communicate with borrowers and external business partners to ensure both have a quality and brand experience
    • Gather and safeguard required or stipulated loan documents.
    • Carefully review loan applications and documents to ensure requirements are met; maintain data integrity; and avoid or identify fraud/identity theft
    • Conduct customer and third party phone interviews to validate identity and ensure all verifications, clarifications or questions posed by Loan Officer are answered and properly documented.
    • Follow-up on pending loans for completeness and/or resolution as indicated by Loan Officer(s).
    • Perform a Quality Control review on all completed loan packages to ensure data and document integrity is maintained.
    • Responsible for achieving all daily, weekly, monthly performance goals and objectives as defined and set by management.
    • Responsible for managing individual and team work queues to meet required production time lines.
    • Assist with Inbound calls or other office duties as needed.

    PREFERRED SKILLS/EXPERIENCE: We can teach you the product, the systems, and the process- that's the easy part. But, to be a successful Underwriting Processor you must have the following skills and attributes:

    • Must be able to thrive in fast paced, high volume environment
    • Strong attention to detail and organization skills.
    • Solid background working in call center or customer relations-centric environment.
    • Prior experience processing and validating application information preferably in financial services or lending. Previous experience preparing Direct Loan documents is a plus!
    • Working knowledge of Microsoft Office Suite.
    • Auto finance experience a plus
    • High School Diploma -Required. Associates degree in Business or related field preferred

    SHIFT SCHEDULE:

    Must have open availability for shift work schedule.

    Monday - Friday 7:00am-6:30pm (Overtime may be also required, when needed.)

    Flexible to work weekends Sat/Sun - 8:00AM - 5:00PM (Fixed Weekends and/or rotation.)

    WORKING AT LOANMART

    Employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active. We keep things buzzing on the floor with contests, games and social gatherings. We offer very affordable, top-shelf medical/dental/vision plans, as well as a variety of supplemental benefits to fit your individual needs. We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you!


    LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

    Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position. Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

    CALIFORNIA PRIVACY RIGHTS NOTICE FOR CALIFORNIAN JOB APPLICANTS under the California Consumer Privacy Act of 2018 ("CCPA"), Wheels Financial Group, LLC. ("LoanMart" or "us" or "we") is required to inform California residents who are our job applicants ("job applicants" or "you") about the categories of personal information we may collect about you and the purposes for which we use this information. Click here if you are a California resident to read disclosures required by the CCPA. Note this notice applies only to personal information that is subject to the CCPA.

    CATEGORIES OF PERSONAL INFORMATION WE COLLECT. We may collect the following categories of personal information about our job applicants, who are California residents, as permitted by law:

    • Name(s)
    • Signature
    • Social Security Number
    • Email and mailing address(es)
    • Telephone number(s)
    • Education
    • Employment history

    HOW WE USE JOB APPLICANTS' PERSONAL DATA. We use and disclose the personal information we collect for our business purposes. These business purposes include, without limitation:

    • Processing and evaluating your application to determine your qualifications for the role to which you've applied, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.

    • Other business purposes as identified in the CCPA, which include:

    • Auditing related to our interactions with you;

    • Legal compliance

    • Detecting and protecting against security incidents, fraud, and illegal activity;

    • Debugging;

    • Performing services for us, such as analytics;

    • Internal research for technological improvement; and

    • Internal operations.

    • Other Interactions with LoanMart.

    JOB POSTED BY APPLICANTPRO

    Company Description

    Wheels Financial Group, LLC d/b/a LoanMart proudly provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. We connect with our customers directly or through a vast network of storefront partners in the local communities throughout the country. Our place in the community was built over twenty years, growing from a two-person operation, single-store front in Van Nuys, CA into the largest auto title lender in California. LoanMart continues to evolve and expand into a progressive, technology-centric powerhouse in the industry, adding new financial products to serve our customers.