Job Description
Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop, then partner with Lobel.
Lobel Financial is seeking a professional, goal oriented Call Center Representative. Must possess good problem solving skills, demonstrate accuracy and thoroughness in managing workload, and scheduling follow up. Good telephone etiquette is required.
BASIC RESPONSIBILITIES
- Handle high volume of inbound calls
- Make outbound calls to existing clients
- Proactively gain and maintain a full understanding of company policies and procedures
- Process payments/schedule payment arrangements/inform customers of the payment process
- Effectively summarize and relay account information to customers
- Efficiently enter accurate and detailed records of customer interactions and actions taken
- Consistently follow guidelines with minimal errors
- Achieve productivity standards and goals set by the company
- Alert superiors of debtors unwilling or unable to pay when necessary
- Utilize various skip tracing techniques and collection strategies
- Negotiate payment terms and methods when right party is reached
- Overcome stalls and objections & suggest money sources for debt payment.
- Utilize payment options and secure this information
SKILLS & QUALIFICATIONS
- High school diploma or equivalent required
- Minimum of 1 year of Call Center/Customer Service experience
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Computer skills
- Ability to use office equipment
- Ability to work in a fast paced goal oriented collections department
- Strong organizational, negotiation, and problem solving skills
- Commitment to excellent customer service
- Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
- Ability to talk and type accurately
- Ability to sit for the majority of their shift
- BILINGUAL SPANISH REQUIRED
COMPANY BENEFITS
- 401K with company match
- Medical, dental and vision
- Optional life insurance
- Paid holidays
- Paid vacation and sick days
COVID-19 CONSIDERATIONS: All employees are required to be vaccinated and wear a mask while at the facility.
Company Description
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.